Sherri Denmark
Work Preference
Job Search Status:
Open to workDesired Job Title
Operations ManagerCustomer Service ManagerLogistics SpecialistOffice ManagerCarrier Account ManagerWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation:
Newnan, GAOpen to relocation:
YesImportant To Me
Career advancementCompany CulturePersonal development programsHealthcare benefitsPaid time off401k matchStock Options / Equity / Profit SharingPaid sick leaveSummary
Senior logistics and transportation operations professional with more than two decades of progressive experience leading freight operations, developing teams, strengthening client and carrier relationships, and improving service consistency. Experienced in shipment entry, dispatch, scheduling, routing, billing review, dispute resolution, RFQs, carrier onboarding, cargo-claim support, performance analysis, compliance, hiring, coaching, and personnel evaluation. Brings a hands-on leadership style, strong operational judgment, and a customer-focused approach to building dependable processes, accurate documentation, and accountable teams.
Experienced with driving operational excellence and enhancing productivity within divisions. Utilizes strategic planning and leadership to streamline processes and optimize resources. Knowledge of team management and process improvement, ensuring consistent achievement of organizational objectives.
Competent operations manager with history of optimizing operations and leading teams to achieve organizational goals. Developed and implemented process improvements that enhanced efficiency and productivity. Demonstrated strong leadership and strategic planning skills, consistently driving successful project outcomes.
Operations professional with proven ability to drive organizational success through effective management and strategic initiatives. Known for fostering collaborative a collaborative environment and delivering results in dynamic settings. Skills include process optimization, team leadership, and adaptability to evolving business needs.
Professional operations leader with proven expertise in optimizing processes, driving efficiencies, and enhancing team performance. Strong analytical skills, adept at strategic planning and resource management. Effective collaborator, adaptable to changing circumstances, and focused on achieving measurable results. Skilled in project management, leadership, and operational oversight.
Work History
Division Operations Manager
24 Years 1 Month- Led and mentored 7 direct account managers and customer service personnel and 35 offsite account managers and customer service staff, reinforcing company policies and operational standards to ensure consistent service execution and promote long-term employee retention.
- Oversee daily transportation and logistics workflows, including shipment entry, dispatching, scheduling, routing coordination, and service follow-up to support accurate and timely freight movement.
- Manage client relationships by recommending carrier-routing options, resolving service and rate disputes, reviewing performance trends, and coordinating solutions that strengthen customer confidence and retention.
- Developed and maintained work instructions, operating procedures, and training materials, enhancing consistency and knowledge transfer across operations team for effective onboarding and execution.
- Partner with Carrier Relations on requests for quotation (RFQs), new-carrier setup, rate questions, cargo claims, and service issues while balancing customer expectations with carrier capabilities.
- Conducted personnel evaluations and coordinated staffing and schedules, participating in hiring, coaching, and disciplinary processes aligned with corporate policies and operational needs increasing employee retention by 90 %
- Review shipment activity and billing for accuracy, support compliance with internal standards, manage user access for industry platforms, and maintain reliable documentation for operational records and follow-up.
- Directed daily division operations to maintain service coverage and workflow consistency of 1200 to 1500 shipments per week
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Directed division operations to maintain safety, service quality, and workflow consistency across daily assignments.
- Coordinated field personnel schedules, dispatch priorities, and resource allocation to support timely project execution.
Overnight Associate
2 Years 4 Months- Increased productivity by 20 %
- Restocked merchandise and organized overnight aisles to maintain full, shopper-ready shelves.
- Responded to store replenishment needs by locating product and completing shelf fills efficiently.
- Recovered department presentation by facing items, zoning shelves, and removing damaged merchandise.
- Verified inventory placement against planograms to support accurate product merchandising.
- Supported backroom organization by sorting freight, staging pallets, and keeping work areas clear.
- Followed safety procedures while handling freight, operating equipment, and moving throughout the store.
- Followed safety procedures while handling freight, operating equipment, and moving throughout store.
- Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
- Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
- Ensured accurate pricing by diligently updating price tags according to current promotions or markdowns.
- Provided valuable input during team meetings, sharing ideas for process improvements and innovative solutions for common challenges faced during overnight shifts.
- Maintained a clean and safe store environment through consistent cleaning, organizing, and monitoring of potential hazards.
- Increased product availability by executing efficient inventory management practices during restocking procedures.
- Contributed to positive team dynamics by actively collaborating with other associates on various tasks and projects.
- Supported smooth store opening processes by completing all necessary tasks before morning shift arrival.
- Participated in ongoing training opportunities to stay up-to-date on company policies, safety procedures, and best practices for exceptional customer service delivery.
Education
High School Diploma
Skills
Certification
Certified Transportation Broker
Personal Information
Senior logistics Manager