Plus years of professional experience
Daniel Hills
Vernon
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and drive organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
Work History
Division Operations Manager
POOLCORP
Windsor, CT
12.2021 - Current
- Streamlined operational workflows to enhance efficiency and reduce costs across multiple branches in the division.
- Led cross-functional teams in implementing process improvements, resulting in increased productivity and customer service quality.
- Train Branch and Operations Managers, fostering skill development and improving team performance through targeted training programs.
- Analyze key performance indicators (KPIs) to monitor operations success, ensuring alignment with corporate objectives.
- Implemented safety protocols and compliance measures, promoting a culture of safety within all branches in the division.
- Enhanced team performance by providing regular coaching and mentoring sessions, leading to increased employee engagement and satisfaction.
- Identified areas of improvement within the division, initiating targeted trainings to address specific challenges proactively.
- Supervised Operations Managers, and their staff, in 15 facilities and kept employees compliant with company policies and procedures.
Operations Manager
SCP POOLCORP
Windsor, CT
08.2019 - 12.2021
- Supervised operations staff and delivery drivers and kept employees compliant with company policies and procedures.
- Oversaw daily operations to ensure efficient workflow and adherence to safety protocols.
- Implemented process improvements that increased operational efficiency across team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Operations Manager
Mattress Firm
East Windsor, CT
07.2016 - 07.2019
- Oversaw warehouse staff of 2 Supervisors and 12 hourly employees, and maintained efficiency in fast-paced environment.
- Developed and maintained knowledgeable and productive team of employees.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Conducted research to address shipping errors and delivery mistakes.
- Tracked production and quality control systems to proactively identify deficiencies and apply training where needed.
- Streamlined inbound and outbound logistics processes to enhance operational efficiency.
- Applied company approved training programs for staff on safety protocols and equipment operation.
- Coordinated seasonal staffing needs to meet fluctuating workload demands without compromising customer satisfaction levels.
- Managed both inbound and outbound deliveries to verify orders were picked and shipped on time and correctly placed into inventory.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Distribution Supervisor
Sleepy’s
East Windsor, CT
05.2007 - 07.2016
- Supervised daily warehouse operations to ensure timely and accurate order fulfillment and shipping.
- Trained and mentored staff on best practices in inventory management and safety protocols.
- Coordinated with logistics teams to optimize distribution routes, reducing delivery times.
- Conducted regular audits of inventory levels to maintain accuracy and minimize discrepancies.
- Scheduled employee shifts and managed time off requests, maintaining optimal staffing levels at all times.
- Conducted performance evaluations for direct reports, offering constructive feedback and opportunities for growth.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
Education
High School Diploma -
RHAM High School
Hebron, CTSkills
- Ethics and integrity
- Logistics management
- Employee engagement
- Operational efficiency
- Warehouse operations
- Policies and procedures implementation and compliance
- Health and safety compliance
- Operations management
- Staff training
- MS office
- Performance/KPI tracking and monitoring
- Operations oversight and monitoring
Timeline
Division Operations Manager
POOLCORP
12.2021 - Current
Operations Manager
SCP POOLCORP
08.2019 - 12.2021
Operations Manager
Mattress Firm
07.2016 - 07.2019
Distribution Supervisor
Sleepy’s
05.2007 - 07.2016
High School Diploma -
RHAM High School