Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Lein

Summary

Customer-focused Guest Service Representative known for productive and efficient task completion. Skilled in effective communication, problem-solving, and time management. Excel at using active listening, empathy, and patience to enhance guest satisfaction and address concerns swiftly. Committed to maintaining professionalism under pressure.

Overview

18
18
years of professional experience

Work History

Guest Service

Kwik Trip
Janesville, WI
09.2022 - Current
  • Welcomed guests upon store entry, creating a positive first impression.
  • Assist guests with their purchases.
  • Ensured store cleanliness, contributing to an inviting and enjoyable shopping environment.

Job Coach

CESA 2
Janesville, WI
04.2022 - 08.2022
  • Provided job readiness training to enhance employability skills for clients.
  • Coordinated job placement opportunities with local employers and organizations.
  • Assisted individuals in identifying career goals and developing action plans.

Customer Service Representative

VNE
Janesville, WI
01.2022 - 03.2022

Entered quotes via email and over the phone.

Entered orders via email.

Placed orders over the phone.

Tracked orders.

Customer Service Representative

Grainger
Janesville, WI
12.2021 - 03.2022
  • Answered calls from businesses, government and consumers.
  • Tracked orders for consumers, businesses and government.
  • Placed orders from business, government and customers.
  • Placed quotes for businesses and government.

Customer Care Representative

Blain’s Farm & Fleet
Janesville, WI
07.2021 - 12.2021

Facilitated customer orders on the website, ensuring a seamless purchasing process.

Handled customer inquiries about the website, providing clear and accurate information.

Monitored customer orders, confirming timely updates and delivery status.

Customer Service Representative

LeMans
Janesville, WI
09.2019 - 02.2021
  • Resolved customer complaints using effective communication techniques.
  • Assisted customers with product inquiries and order placements.
  • Managed inventory levels and restocked shelves as needed.

Customer Care Representative

Kerry Ingredients
Beloit, WI
06.2008 - 04.2019
  • Placed orders for assigned accounts, ensuring timely fulfillment.
  • Entered quotes for accounts, facilitating informed purchasing decisions.
  • Tracked orders and communicated updates via email or fax to accounts.

Education

Milton High School
Milton, WI

Some College (No Degree) - Psychology And Criminal Justice

University of Wisconsin-Platteville
Platteville , WI

Skills

  • Customer service
  • Conflict resolution
  • Order processing
  • Inventory management
  • Job placement coordination

Timeline

Guest Service

Kwik Trip
09.2022 - Current

Job Coach

CESA 2
04.2022 - 08.2022

Customer Service Representative

VNE
01.2022 - 03.2022

Customer Service Representative

Grainger
12.2021 - 03.2022

Customer Care Representative

Blain’s Farm & Fleet
07.2021 - 12.2021

Customer Service Representative

LeMans
09.2019 - 02.2021

Customer Care Representative

Kerry Ingredients
06.2008 - 04.2019

Milton High School

Some College (No Degree) - Psychology And Criminal Justice

University of Wisconsin-Platteville
Christine Lein