Christine Leopold
New Lisbon,WI
Summary
Dependable front-end manager with a strong background in marketing and vendor management. Known for executing effective strategies that drive customer engagement and improve operational workflows. Ready to leverage expertise to enhance service quality and business outcomes.
Overview
30
30
years of professional experience
2
2
years of post-secondary education
Work History
Registration & Reception
Mile Bluff Clinic
Mauston, Wisconsin
09.2013 - 11.2021
- Conducted patient check-ins and registrations, ensuring data accuracy and compliance with health regulations.
- Provided information desk services, assisting visitors with directions and inquiries about clinic services.
- Processed guest check-ins efficiently, streamlining the reception workflow and improving overall patient experience.
- Monitored waiting areas, maintaining a clean and welcoming environment for patients and their families.
- Trained new staff on registration procedures, ensuring adherence to best practices and clinic standards.
- Maintained effective communication with staff to facilitate seamless operations and service delivery.
- Coordinated appointment scheduling using electronic systems, optimizing patient flow and minimizing wait times.
Hallmark & Gifts (Front End Manager) Manager
Phillips Pharmacies
Mauston, Wisconsin
01.1992 - 10.2013
- Hired & trained new team members on customer service best practices to promote & obtain company goals.
- Coordinated staff schedules to ensure optimal coverage in each department I was responsible for.
- Monitored performance metrics to identify areas for improvement and implement corrective actions.
- Developed and maintained strong relationships with vendors to optimize supply chain efficiency.
- Facilitated team meetings to foster communication, collaboration, and problem-solving.
- Executed marketing strategies to increase store visibility and attract new customers.
- Managed inventory levels and ordered supplies to meet operational needs.
- Enhanced team performance through continuous training and motivation.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Enjoyed helping with seasonal and everyday products, keeping the sales floor full and attractively pleasing.
Hotel Front Desk Clerk
Mauston Park Oasis Hotel & Restaurant
Mauston, Wisconsin
01.1994 - 12.1997
- Welcomed guests upon arrival and facilitated smooth check-in processes.
- Managed reservation systems to ensure accurate room assignments for guests.
- Coordinated with housekeeping to prepare rooms according to guest preferences.
- Provided information on hotel amenities and local attractions to enhance guest experiences.
- Maintained accurate billing and payment records for all guest transactions.
- Facilitated guest check-out procedures, ensuring accuracy in billing and satisfaction.
- Monitored lobby area to maintain cleanliness and a welcoming atmosphere.
- Trained new front desk staff on operational procedures and customer service standards.
Education
Associate Degree - Interior Design
Fox Valley Technical College
Appleton, WI 08.1989 - 05.1991
Skills
- Customer service
- Management & Teamwork
- Marketing (Radio & Paper) Ads
- Vendor / Product Knowledge
- Phone Etiquette / Data entry
- Dependable and responsible
Timeline
Registration & Reception
Mile Bluff Clinic
09.2013 - 11.2021
Hotel Front Desk Clerk
Mauston Park Oasis Hotel & Restaurant
01.1994 - 12.1997
Hallmark & Gifts (Front End Manager) Manager
Phillips Pharmacies
01.1992 - 10.2013
Associate Degree - Interior Design
Fox Valley Technical College
08.1989 - 05.1991