CHRISTINE LLANO
Teaneck
Summary
High-performing professional with extensive experience in enhancing business operations and profitability. Proven project manager and compliance specialist adept at navigating fast-paced environments. Committed to maintaining operational accuracy and achieving optimal results.
Overview
6
6
years of professional experience
Work History
Regional Manager
Scribe America, LLC
Remote
11.2023 - 09.2025
- Supervised daily functions of 250+ team members across 53 projects/sites within diverse hospital systems (ED, outpatient, specialty clinics), guaranteeing operational efficiency and conformity with federal and site-specific standards.
- Assessed staffing requirements for all supervised sites, and facilitated seamless onboarding of new team members in conjunction with the HR and OHS teams.
- Managed timekeeping for my teams to ensure accurate billing of the client, and payroll for the team.
- Performed audits and compliance assessments, decreasing documentation errors and strengthening quality assurance
- Implemented workflow changes to enhance documentation accuracy and minimize billing errors.
- Collaborated with billing departments to train staff, improving reimbursement accuracy measurably.
Chief Scribe
Scribe America, LLC
Teaneck
07.2022 - 11.2023
- Oversaw team of 25+ in emergency department, ensuring efficient operations and patient care.
- Directed training and onboarding for 25+ new scribes, standardizing documentation practices.
- Developed scheduling systems that minimized coverage gaps and increased physician satisfaction.
- Led initiatives to enhance EHR documentation efficiency through process improvements.
- Implemented quality control measures ensuring all transcriptions adhered to industry standards.
- Facilitated order of tests and prescriptions under physician guidance, contributing to patient care.
Medical Scribe
Scribe America, LLC
03.2020 - 07.2022
- Accurately documented patient encounters and physician orders in EHR across high-volume ED settings.
- Gained expertise in HIPAA compliance, medical billing, and coding processes.
- Supported patient care by preparing education materials and coordinating follow-up care.
Education
Bachelor of Arts - Neurobiology, Psychology
Rutgers University
Newark, NJ08.2023
MBA -
Montclair State University
Montclair, NJtrue
Master of Public Health - Health Systems Administration And Policy
Montclair State University
Montclair, NJSkills
- Microsoft Suites
- Team leadership
- Staff development
- Healthcare operations management
- Compliance
- Quality assurance
- Timekeeping administration
Accomplishments
Recipient of the 2019 Peter M. Flanigan Scholars Scholarship
Languages
Spanish
Native/ Bilingual
Timeline
Regional Manager
Scribe America, LLC
11.2023 - 09.2025
Chief Scribe
Scribe America, LLC
07.2022 - 11.2023
Medical Scribe
Scribe America, LLC
03.2020 - 07.2022
Bachelor of Arts - Neurobiology, Psychology
Rutgers University
MBA -
Montclair State University
Master of Public Health - Health Systems Administration And Policy
Montclair State University