Christine Malek
Cleveland
Summary
Highly motivate, team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
16
16
years of professional experience
Work History
Team Lead, Collateral Services
Upright, LLC
Cleveland, OH
06.2023 - 04.2026
- Led team in developing operational workflows to enhance productivity and efficiency
- Implemented training programs that increased team competency and reduced onboarding time.
- Coordinated cross-functional projects, ensuring alignment with organizational goals and timelines.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coordinated the development and maintenance of discharge documentation for compliance and efficiency.
- Executed in-house notary services to facilitate document authentication and legal compliance.
Senior Post Close Coordinator
FTF Lending, LLC
Cleveland, OH
03.2021 - 07.2023
- Achieved timely project delivery by effectively managing team dynamics and resources. Drove project success through proactive problem-solving and strategic planning. Enhanced overall project efficiency by streamlining processes and communication.
- Achieved increased client satisfaction through effective management of investor loan sales. Enhanced sales processes, resulting in improved transaction efficiency. Cultivated strong investor relationships, leading to higher loan conversion rates.
- Managed in-house notary functions, verifying signatures and administering oaths for various legal documents.
- Streamlined document management practices to support compliance and improve accessibility.
- Supported talent acquisition by conducting departure interviews and advising on new hire recommendations.
Post Closing Coordinator
Fund That Flip, Inc.
Cleveland, Ohio
12.2019 - 03.2021
- 1 year 4 months
- Closing documents review
- Investor loan sales
Loan Delivery Analyst
Crosscountry Mortgage Inc
Brecksville, OH
09.2016 - 11.2019
- 3 years 3 months
- Closing Document review
Repair Analyst
ServiceLink, a Black Knight Company
Aurora, OH
06.2010 - 12.2016
- Assessed work orders for precision and completeness, facilitating seamless issuance and workflow continuity.
- Coordinated contractor support interactions to enhance service delivery and client satisfaction.
- Evaluated and submitted contractor bids to secure investor approval.
- Acted as primary point of contact for clients, ensuring alignment with project goals and expectations.
- Facilitated training programs for new hires and delivered ongoing training for existing staff.
- Coordinated employee performance reviews and contributed to the execution of managerial responsibilities.
- Executed systematic updates of department manuals, enhancing clarity and accessibility of information.
Education
Associate of Arts - AA -
Cuyahoga Community College
Parma Heights, OHSkills
- Notary Public
- Team leadership
- Investor relations
- Customer service
- Document preparation
- Full loan audits
- Document recording
Timeline
Team Lead, Collateral Services
Upright, LLC
06.2023 - 04.2026
Senior Post Close Coordinator
FTF Lending, LLC
03.2021 - 07.2023
Post Closing Coordinator
Fund That Flip, Inc.
12.2019 - 03.2021
Loan Delivery Analyst
Crosscountry Mortgage Inc
09.2016 - 11.2019
Repair Analyst
ServiceLink, a Black Knight Company
06.2010 - 12.2016
Associate of Arts - AA -
Cuyahoga Community College