Christine Marin
Los Angeles,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously. Hardworking and passionate job seeker with strong organizational skills eager to secure customer service position. Ready to help team achieve company goals. Self-motivated , brings proven leadership, organizational and customer relations skills. Ability to analyze,diagnose and resolve customer issues. Experienced in providing comprehensive technical support. Possesses knowledge of standard operating systems and networking protocols. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Chat Support Representative
Alpha Invasion
Hawthorne, CA
12.2022 - 11.2023
- Setting up hardware
- Uninstalling & installing software
- Working on Mac OS and Windows OS
- Hooking up printers and connecting to server
- Setting up workstation
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Responded to customer inquiries and provided accurate information about products and services
Customer Service Associate
G4S Secure Solutions USA
Los Angeles, CA
04.2020 - 10.2022
- Analyzed problems and worked with teams to develop solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Interacted with customers by phone, email, or in-person to provide information.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Certification - Information Technology
COURSERA
ONLINE05.2023
High School Diploma -
Central Adult High School
Los Angeles, CA05.2012
Skills
- Excellent Communication
- [Windows ] Software
- [MacOS] Software
- Analytical and Critical Thinking
- Attention to Detail
- Data Entry
- Skilled multi- tasker
- Documentation
- Customer support
- Office 365
- Cultural Awareness
- Good Telephone Etiquette
- MS Office
- Written Communication
- Multitasking Abilities
- Software
- Hardware
- Office Equipment
- Mobile devices
- Customer Service
- Troubleshooting
Certification
- Cybersecurity Roles ,Processes & Operating System Security
- Cybersecurity Compliance Framework & System Administration
- Network Security & Database Vulnerabilities
- Penetration Testing , Incident Response ans Forensics
- Cyber Threat intelligence
- IBM Cybersecurity Analyst
- IBM IT Support
- Excel basics for data analysis
- Data Visualization and Dashboards with Excel, and Cognos
- Python for Data Science , AI & Development
- Data Analysis and Visualization Foundations
Timeline
Chat Support Representative
Alpha Invasion
12.2022 - 11.2023
Customer Service Associate
G4S Secure Solutions USA
04.2020 - 10.2022
Certification - Information Technology
COURSERA
High School Diploma -
Central Adult High School
- Cybersecurity Roles ,Processes & Operating System Security
- Cybersecurity Compliance Framework & System Administration
- Network Security & Database Vulnerabilities
- Penetration Testing , Incident Response ans Forensics
- Cyber Threat intelligence
- IBM Cybersecurity Analyst
- IBM IT Support
- Excel basics for data analysis
- Data Visualization and Dashboards with Excel, and Cognos
- Python for Data Science , AI & Development
- Data Analysis and Visualization Foundations
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