Job Search Status
Open to workDesired start date: Flexible
Open To Work
Christine Marks
Santa Fe,NM
Work Preference
Summary
Logical Assistant Manager with 20+ years of experience motivating staff and assisting customers to boost sales and increase profits. Results-driven professional focused on monitoring staff member performance and advising on successful sales methods. Brings solid knowledge of recruiting and evaluation techniques paired with expertise in customer service principles. Excellent relationship-building, multitasking and decision-making skills.
Overview
19
19
years of professional experience
Work History
Captain Waiter
Geronimo Restaurant
Santa Fe, NM
05.2022 - Current
- Conducted regular inspections of tables to ensure satisfaction and timely service.
- Maintained up-to-date knowledge of menu items, garnishes, ingredients, and preparation methods.
- Addressed customer concerns swiftly and escalated issues to management as needed.
- Demonstrated expertise in wine selection and recommended pairings based on guest preferences.
- Assisted guests with special requests and dietary restrictions for a personalized experience.
Server
Izanami Restaurant
Santa Fe, NM
06.2021 - Current
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Provided exceptional service to high volume of daily customers.
- Set up dining room to meet hospitality and service standards.
Bar Manager/ Assistant Floor Manager
Sassella Restaurant
Santa Fe, NM
06.2021 - 04.2022
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Coached staff on strategies to enhance performance and improve customer relations.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
Assistant Restaurant Manager
La Casa Sena
Santa Fe, NM
05.2018 - 12.2020
- Responsible for opening and closing the restaurant, settling credit card transactions, balancing bank totals, tip allocation.
- Ensured guest satisfaction via table checks and monitoring of staff performance, hiring & firing of FOH employees
- Ordering and maintaining inventory, EOP Reports, scheduling, budgeting for overall profitability
Customer Service Agent
Boutique Air
Silver City, NM
11.2016 - 04.2018
- Checked in passengers and assisted with ticketing, baggage, and reservation procedures, rescheduling, following flight interruptions, calculating fares and issuing refunds or reimbursements.
- Answered phone calls from passengers all over the country communicating to them how to get their bags, find a connecting terminal and giving them feedback on their flight including any special needs.
- Resolved customer requests, questions and complaints frequently requiring analysis of situations yo determine the best use of resources.
Professional Server
Yanni's Mediterranean Restaurant
Albuquerque, NM
08.2007 - 04.2016
- Maintained consistent proactive service for a fine dining, high volume, Mediterranean restaurant.
- Accountable for evening cash drops, bank deposits, cash drawer for the restaurant.
- Spearheaded marketing and advertising promotions to increase revenue generated.
Legal Assistant
Max Law Center
Albuquerque, NM
06.2013 - 01.2016
- Assistant to Attorney in solo law office specializing in criminal defense
- Facilitated the drafting of pleadings and motions. Updated calendar, answered phones, scheduled appointments.
- Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
Aesthetician
Nu Aura Medical Spa and Laser Center
Albuquerque, New Mexico
02.2013 - 03.2015
- Delivered exceptional customer service and skincare treatments to clients.
- Maintained rigorous sanitation and sterilization standards per legal and spa policies.
- Administered facial treatments, including cleansing, exfoliation, extractions, and massage.
- Assessed client conditions to develop tailored treatment strategies.
- Collaborated with physicians on specific cases when necessary.
- Performed laser treatments adhering to established protocols for hair removal and skin rejuvenation.
Aesthetician
Cabo Sunrise Salon & Spa
Albuquerque, NM
05.2009 - 05.2011
- Educated clients on skincare techniques based on skin type and individual needs.
- Maintained retail product knowledge to answer customer questions, share benefits and increase sales.
- Boosted repeat patient appointments and sales by offering reliable, quality service.
Education
Associate of Arts - Certified Aesthetician
Urban Academy Laboratory High School
Albuquerque, NM05.2009
Bachelor of Arts - English Literature
Ohio University
Athens, OH06.1998
Skills
- Sales monitoring and reporting
- Product and service knowledge
- Performance evaluation
- Goal setting
- Problem resolution
- Administration and documentation
- Food and beverage expertise
- Fine dining service
- Service prioritization
- Inventory management
Timeline
Captain Waiter
Geronimo Restaurant
05.2022 - Current
Server
Izanami Restaurant
06.2021 - Current
Bar Manager/ Assistant Floor Manager
Sassella Restaurant
06.2021 - 04.2022
Assistant Restaurant Manager
La Casa Sena
05.2018 - 12.2020
Customer Service Agent
Boutique Air
11.2016 - 04.2018
Legal Assistant
Max Law Center
06.2013 - 01.2016
Aesthetician
Nu Aura Medical Spa and Laser Center
02.2013 - 03.2015
Aesthetician
Cabo Sunrise Salon & Spa
05.2009 - 05.2011
Professional Server
Yanni's Mediterranean Restaurant
08.2007 - 04.2016
Bachelor of Arts - English Literature
Ohio University
Associate of Arts - Certified Aesthetician
Urban Academy Laboratory High School