Christine Marsh
Vestavia,AL
Summary
Energetic and highly organized professional eager to help meet company goals. Skilled in working under pressure and adapting to new situations and challenges. Strong background in customer service and patient services with ability to manage multiple priorities with a positive attitude to bring the best results for the company.
Overview
17
17
years of professional experience
Work History
Patient Ambassador
St. Vincent's East Medical Center
Birmingham , Alabama
03.2021 - Current
- Conduct new admission visits to all assigned units
- Supports client/patient satisfaction at a level that ensures account retention
- Assist with coaching and training nutrition staff
- Promotes awareness of the Patient Experience Program
- Assists as a catering associate when needed
- Assists in service recovery of patients and customers
- Assist in developing and or monitoring a department/unit patient satisfaction action plan
- Resolve service and nutrition issues that do not meet standards
Marketing and Events Coordinator
Alabama Media Group/Birmingham Magazine
Birmingham, ALabama
12.2005 - 10.2018
- Planned and designed company-wide events for Alabama Media Group and Birmingham Magazine
- Built event budgets and worked with sales team for event revenue
- Planned marketing strategies for upcoming events on all media platforms
- Managed all sponsor relations, communications and sponsorship fulfillment
- Procured all venues, vendors, catering, entertainment and permits
- Built run-of-show and worked with all program participants
- Managed all staffing, day of event execution and logistics and post-event responsibilities
- Worked as Community Relations Coordinator for outside events, handling communication and participation
Sales Representative
Johnson Brothers Wine
Birmingham, AL
03.2001 - 08.2003
- Worked to secure new restaurant, retail and hotel clients
- Maintained existing accounts by building trust through customer service
- Provided pricing, information on new wine brands and market trends, handled client orders and ensured delivery
- Conducted wine tastings and educational events for clients to promote company wine catalogue
Senior Sales Representative
Yarbrough Produce
Birmingham, AL
1998 - 2000
- Worked to secure new restaurant, hotel and institutional clients
- Provided customer service including quality control, pricing information, new products and route scheduling
- Managed service recovery for clients and feedback to company for quality training
Flight Attendant
United Airlines Inc.
New York, New York
1990 - 1997
- Complied with all airline and federal aviation regulations to ensure safety and security procedures were met
- Fulfilled continuing education and training in safety, customer service and conflict resolution tactics to keep abreast of all new requirements and procedures
Education
Bachelor of Science - Communicaion
Auburn University
Auburn, Alabama1989
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John Carroll Catholic
Birmingham, AL1985
Skills
- Project Management
- Event Logistics and Management
- Training and Development
- Staff Management
- Knowledge of nutrition and diets in hospital setting
- Strong oral and written communication skills
- Organization and time management
- Decision making
- Ability to work positively in a fast-paced environment
Timeline
Patient Ambassador
St. Vincent's East Medical Center
03.2021 - Current
Marketing and Events Coordinator
Alabama Media Group/Birmingham Magazine
12.2005 - 10.2018
Sales Representative
Johnson Brothers Wine
03.2001 - 08.2003
Senior Sales Representative
Yarbrough Produce
1998 - 2000
Flight Attendant
United Airlines Inc.
1990 - 1997
Bachelor of Science - Communicaion
Auburn University
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John Carroll Catholic