Christine Massey
Morton,MS
Summary
Detail-oriented Customer Service Representative skilled in communication and problem-solving. Managed high-volume inquiries and resolved complaints efficiently, enhancing customer satisfaction. Maintained professionalism and composure in challenging situations while delivering exceptional service and building positive customer relationships.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Recruiter
Mississippi Blood Services
Jackson, MS
10.2025 - Current
contacted prospective donors to secure whole blood or platelet donations.
Customer Service Representative
APL
Jackson, MS
03.2002 - 10.2024
- Delivered exceptional customer service to address complaints promptly.
- Resolved product issues and complaints efficiently to enhance customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Managed customer inquiries via phone and email to ensure swift resolutions.
- Executed clerical duties including filing, scanning documents, entering data, and managing medical records.
Education
High School Diploma -
Vidalia High School
Vidalia, LA05-1993
Skills
- Recruitment software
- Effective communication
- Outbound calling
- Recruitment
- Customer service
- Data entry
- Credit card payment processing
- Call center procedures
- Filing
- Microsoft Excel
- Document control
- Clerical support
- Multi-line telephone operations
- Adaptability and flexibility
- Data entry
- Payment processing
- Transaction posting
- Cash handling
- Credit and cash transactions
- Customer relations
- Data management
Certification
Fundamentals of Life and Health Insurance
Timeline
Recruiter
Mississippi Blood Services
10.2025 - Current
Customer Service Representative
APL
03.2002 - 10.2024
High School Diploma -
Vidalia High School