Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHRISTINE MATTINO

Jacksonville,FL

Summary

Dynamic Oncology Surgical Coordinator at Baptist MD Anderson with a proven track record in case scheduling and medical coding. Expert in relationship management and patient care, ensuring seamless coordination of complex surgeries. Committed to enhancing patient experiences and optimizing operational efficiency through proactive communication and meticulous attention to detail.

Overview

25
25
years of professional experience

Work History

Oncology Surgical Coordinator

Baptist MD Anderson- Cancer Center
Jacksonville, FL
04.2024 - 06.2025
  • Coordinate and schedule complex surgery cases for three oncology surgeons
  • Code surgeries
  • Meeting with patients to schedule Pre-Op, Surgery and Post Ops appointments
  • Manage Surgeons Outlook Calendars

Poster for the OR

Baptist Medical Center
Jacksonville, FL
10.2022 - 04.2024
  • Post surgery cases for the OR
  • Assist Dr.’s offices with codes and cases
  • Answer the phones and assist OR coordinator with cases

Billing Administrator

Coastal Pediatric Therapy and Learning Center
Jacksonville, FL
03.2022 - 07.2022
  • Process claims
  • Charge patients each day for visits
  • Verify benefits
  • Request authorization when required
  • Keep patients billing accounts current

Clinical Service Coordinator

Optum Rx Home Infusion Pharmacy
Jacksonville, FL
01.2017 - 04.2022
  • Data enter and process new referrals received from different referral sources such as hospitals, MD offices and skilled nursing facilities
  • Verified insurance benefits and processed test claims for patient financial responsibility
  • Coordinated care for patients once discharged home with pharmacist and nurse, also set up for delivery

Customer Service Representative

Optum Rx
Jacksonville, FL
03.2015 - 01.2017
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with up to 100 calls in queue per minute.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Intake Care Coordinator

Carillion Clinic Home Health Care
Roanoke, VA
07.2013 - 01.2015
  • Scheduled daily and weekly care hours for client caseload.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Applied data entry knowledge and skills to resolve indecipherable or garbled messages.
  • Entered client information into databases quickly and with minimal errors.

Medical Underwriter

Anthem BCBS
Roanoke, Virginia
08.2000 - 05.2012
  • Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
  • Assisted by calculating group and individual renewal rates based on customers' background, industry and demographic information.
  • Calculated group and individual renewal rates based on customers background, industry and demographic information.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed and maintained courteous and effective working relationships.

Education

High School Diploma -

Atlantic High School
Port Orange, FL
06.1996

Skills

  • Relationship management
  • Coordinating all appointments
  • Exceptional Patient Care
  • Case scheduling
  • Surgery scheduling
  • Medical coding

Timeline

Oncology Surgical Coordinator

Baptist MD Anderson- Cancer Center
04.2024 - 06.2025

Poster for the OR

Baptist Medical Center
10.2022 - 04.2024

Billing Administrator

Coastal Pediatric Therapy and Learning Center
03.2022 - 07.2022

Clinical Service Coordinator

Optum Rx Home Infusion Pharmacy
01.2017 - 04.2022

Customer Service Representative

Optum Rx
03.2015 - 01.2017

Intake Care Coordinator

Carillion Clinic Home Health Care
07.2013 - 01.2015

Medical Underwriter

Anthem BCBS
08.2000 - 05.2012

High School Diploma -

Atlantic High School

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