Christine Mccarty
Rapid City,SD
Summary
Results-driven customer service specialist with a proven track record in resolving inquiries and exceeding satisfaction goals. Known for strong problem-solving abilities and empathetic communication, consistently recognized as a top performer.
Overview
21
21
years of professional experience
Work History
Customer Service Call Center Specialist
General Electric Company
06.2012 - 03.2026
- Resolved customer inquiries efficiently through active listening and problem-solving techniques.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved personal performance goals through effective call management, prioritization, and time management.
- Recognized as a top performer on multiple occasions for achieving outstanding customer satisfaction ratings.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Administrative Assistant
First Interstate Bank
03.2005 - 11.2011
Handled all aspects of client's personal finances, including real estate, taxes, life insurance, social security and all other personal business.
Handled all cash and asset deposits for over 200 accounts, and all disbursements to beneficiaries and for clients' bills.
Education
Associate of Science - Business Finance
Univ SD And Univ NE
SD And NESkills
- Well developed customer service skills with ability to communicate well, with all types of customers
- Ability to satisfy customers with problem solving skills to resolve issues
- Proven track record dealing with numerous Company contracted clients to get their work done, to build rapport
- Expert typist including data entry
Timeline
Customer Service Call Center Specialist
General Electric Company
06.2012 - 03.2026
Administrative Assistant
First Interstate Bank
03.2005 - 11.2011
Associate of Science - Business Finance
Univ SD And Univ NE