Summary
Overview
Work History
Education
Skills
Activities
References
Timeline
AdministrativeAssistant
Christine Medeiros

Christine Medeiros

Phoenix,AZ

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable Customer Service experience. 15 Plus years of experience addressing customer requests and concerns. Friendly on the phones and at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

15
15
years of professional experience

Work History

Remote Technical Lead

Brightspeed
10.2021 - 05.2024
  • Collaborated with other team members to troubleshoot complex issues and develop solutions
  • Coordinated with vendors for resolution of any third-party product related issues
  • Troubleshot and resolved problems with programs and systems
  • Connected with clients to identify needs and provide helpful solutions
  • Identified opportunities for process improvements to decrease in support calls.
  • Negotiated with vendors to secure essential tools and services, improving team productivity and project outcomes.

Remote Customer Care Representative

CenturyLink
04.2016 - 10.2021
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests
  • Processed orders accurately and efficiently according to established procedures
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Took about 80 calls a day.

Remote Technical Support Representative

Comcast
08.2012 - 06.2015
  • Delivered technical support to customers through various communication channels including phone, email, and chat
  • Maintained detailed records of customer interactions and transactions.

Remote Customer Service Representative

Convergys
01.2009 - 07.2012
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered about 50 calls a day here.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Barry Goldwater High School
Phoenix, AZ
05.1991

Skills

  • Technology resource integration
  • Functional requirements expertise
  • Performance Optimization
  • Teamwork and Collaboration
  • Customer-Oriented
  • CRM Software
  • Complaint Handling
  • Payment Processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Appointment Scheduling
  • Order Processing
  • Technical Support
  • Live chat support
  • Customer Education

Activities

I am very comfortable working with multiple tabs as well as multiple programs, I am very aware of having call goals for example: adherence,handle time,call quality. I have worked several years with Sales Force,Ensamble,Einstein,Eshop.I have also worked the online chat,In one year I took over 10,000 calls. That was when I was still learning I have only improved since then.

References

References available upon request.

Timeline

Remote Technical Lead

Brightspeed
10.2021 - 05.2024

Remote Customer Care Representative

CenturyLink
04.2016 - 10.2021

Remote Technical Support Representative

Comcast
08.2012 - 06.2015

Remote Customer Service Representative

Convergys
01.2009 - 07.2012

High School Diploma -

Barry Goldwater High School

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Christine Medeiros