Carl Miller

Business Operations Management Executive Enabling the achievement of full business potential through strategic-level leadership and direction. Growth-focused Senior Director with substantial experience directing business operations, developing business strategies, creating strategic plans, and reducing operational costs across Telecommunication industry. Adept at driving revenue and market share growth within territories, generating new business, exceeding sales targets, and securing lucrative contracts. Well-versed in spearheading and delivering projects/programs from start to finish within time and budgetary constraints. Skilled in interacting with HR management components of employee recruitment & selection and benefits & compensation. Forward-thinking leader with strategic vision in recruiting, leading, and coaching diverse teams for professional development. Strong communication, negotiation, interpersonal, organizational, critical thinking, decision-making, and problem-solving skills; ability to build robust relationships with stakeholders, senior executives, and clients at all levels.

Diligent [Desired Position] with background in managing complex projects across various industries. Known for successfully leading cross-functional teams to deliver projects on time and within scope. Demonstrated ability to manage project lifecycles and implement process improvements.

Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.

Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.

• KGPCo, San Antonio, TX, Sr. Director, 2019-01-01, 2023-03-31, Streamline deployment of telecom networks generating $70M+ in revenue, including budget and data management, customer milestone tracking, staff planning, and vendor management., Drive subsequent design phases by exceeding functional system objectives and performance requirements., Create reference designs in collaboration with appropriate design teams., Define physical relationship between various network components via materials system-level design summary., Deliver guidance on vendor selection and procurement for seamless implementation of system level operations., Lead and mentor a team in delivering technical and operational tasks efficiently, including coordinating with contractors and consultants as well as partnering with customers., Increased regional sales by over 200% worth $65M against previous years by uncovering new business opportunities., Enhanced employee and vendor efficiencies with innovative processes while promoting supporting programs development., Advised on strategy and plans for network operations and expansions as Subject Matter Expert., Improved time, quality, and cost metrics by eliminating any non-value-added activities with suitable solutions., Ensured the delivery of support events with a high standard of accountability and customer focus.
• General Maintenance Enterprises, Inc., San Antonio, TX, President / Owner, 2005-01-01, 2018-12-31, Managed and standardized day-to-day operations in the wireless cellular industry., Identified and met business needs and developed operations and support structures., Prepared and executed a successful operational plan through critical service, hardware/software, and productivity criteria., Delivered projects and upheld a positive company image by nurturing and fortifying relationships with community, media, and targeted potential clients., Maintained optimal resources for timely completion of projects by creating business plans and strategies., Achieved and grew market share via leading-edge practices, market channels exploration, and service results analysis., Obtained investment for business by establishing strong working relationships with key leaders and successors.
• American Tower, San Antonio, TX, Field Support Supervisor, 2002-01-01, 2005-12-31