Christine Medina
Delray Beach,FL
Summary
Exceptionally resourceful leading Medical Esthetician with 8+ years of experience in an upscale salon and spa. Committed to maintain the highest standards of service in a comforting, welcoming and relaxed atmosphere.
Overview
7
7
years of professional experience
Work History
Medical Aesthetician
Kibali Med Spa By Dr. Daniel Man
10.2020 - Current
- Maintain detailed records of all performed treatments, aiding in accurate follow-up appointments and tracking progress over time.
- Enhanced clinic reputation for excellence in skincare by staying updated on the latest industry trends and techniques.
- Assisted in the development of clinic protocols, ensuring compliance with industry standards and regulations for safe practice.
- Contributed to increased revenue by upselling additional products or services during client consultations when appropriate.
- Provided exceptional customer service by addressing client concerns promptly and professionally, fostering a positive experience.
- Ensured a comfortable and relaxing environment for clients through proper room setup, cleanliness, and adherence to safety protocols.
- Streamlined appointment scheduling process, resulting in reduced wait times and increased overall efficiency of clinic operations.
- Improved patient satisfaction by providing personalized skincare treatments and product recommendations.
- Conducted thorough skin assessments to determine appropriate treatment options tailored to individual needs.
- Increased client retention by building strong rapport and maintaining open communication during consultations and treatments.
- Fostered friendly, warm, and exceptional customer experience.
- Welcomed clients arriving for appointments.
- Stocked treatment rooms with proper supplies.
- Created repeat business by developing long-term relationships with regular customers.
- Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
- Handled busy schedules and stayed on top of key deadlines.
- Executed laser hair removal and microdermabrasion procedures.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
- Resolved customer complaints and facilitated conflict resolutions.
- Developed individualized, therapeutic skin care programs.
- Informed guests of appropriate products available to increase retail sales.
- Participated in continuing education courses to maintain licensure requirements and stay current on advancements within the aesthetic industry.
Spa Director/ Aesthetician
Kler Rosenberg Brow & Beauty Bar
11.2016 - 10.2020
- Implemented successful updates to operations according to latest market trends and customer preferences.
- Managed spa budget and resources, ensuring optimal efficiency and profitability.
- Maintained strict compliance with health department regulations, passing all inspections seamlessly.
- Conducted regular inventory checks, maintaining adequate stock levels while minimizing waste.
- Received new spa supplies inventory and restocked work areas and shelves.
- Promoted a culture of exceptional customer service among the spa team members.
- Coordinated staff schedules efficiently, ensuring appropriate coverage during peak hours while avoiding underutilization of personnel.
- Resolved customer issues promptly to build loyalty.
- Greeted spa guests warmly to create positive first impression of establishment.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Managed expenses and controlled costs through proper salon budget development and monitoring.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Recorded product sales into spa's weekly income report.
- Administered payroll, accounting and purchasing.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Oversaw facility maintenance, ensuring a clean and safe environment for guests and staff.
- Troubleshot issues related to customer complaints or concerns swiftly, resulting in improved overall guest experience.
Education
GED -
Coral Springs High School
Coral Springs, FLDiploma - Medical Secretary
Concorde Career College
Hollywood, FLLicense - Aesthetician
VIP Beauty
Margate, FLSkills
- Medical Spa Operations
- Public health codes knowledge
- Relationship building and management
- Guest services expertise
- Client Needs Assessment
- Professional Demeanor
- Medical Aesthetics Treatments
- Multitasking and Organization
- Superior attention to detail
Timeline
Medical Aesthetician
Kibali Med Spa By Dr. Daniel Man
10.2020 - Current
Spa Director/ Aesthetician
Kler Rosenberg Brow & Beauty Bar
11.2016 - 10.2020
GED -
Coral Springs High School
Diploma - Medical Secretary
Concorde Career College
License - Aesthetician
VIP Beauty
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