PROFESSIONAL SUMMARY
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
AWARDS

CHRISTINE MONDAY

Monday Etc.
Kansas City,MO
1
Certification
33
years of professional experience

Innovative leader with 25 years of experience in aviation, business, and service management. Developed processes and policies that foster a collaborative culture and enhance customer service success. Strong in trend analysis, resource maximization, and team building, with a proven ability to troubleshoot issues and deliver effective solutions. Skilled communicator with a track record of cultivating relationships and achieving organizational goals.

Work History

CONSULTANT

6 Years 9 Months
Monday Etc. | 01.2020 - Current
  • Managed tenant and vendor relationships, oversaw projects, and addressed delinquencies and accounts receivable/payable
  • Property management: Tenant and vendor management, project management, delinquencies, accounts receivable/payable
  • Sourced products, managed vendors, trained staff, enhanced customer service, and utilized technology to improve business processes
  • Clarified business needs to develop effective strategies and action plans., issues and ideas into successful strategies and action plans

OFFICE MANAGER / ASSISTANT MANAGER

5 Years 11 Months
The Mixx / Tasso's | 01.2014 - 12.2019
  • Managed client and vendor relationships to enhance business growth and brand visibility
  • Source product vendors, track inventory, manage waste
  • Administered office operations, including setup of new software for product management, process development, and website management
  • Reconciled accounts and managed documents to facilitate office operations.
  • Placed orders, monitored usage and coordinated stocking to control office supplies.
  • Developed operational guidelines to standardize processes across departments.

LICENSED INSURANCE AGENT

2 Years
MMA Group | 01.2014 - 01.2016
  • Life & Health Insurance
  • Developed comprehensive insurance plans tailored to client needs.
  • Provided expert guidance on policy options and coverage details.
  • Conducted in-depth market analysis to identify competitive offerings.

TRAINING MANAGER

2 Years
Get Ready, Set, Know | 01.2014 - 01.2016
  • Developed leadership development programs for Fortune 500 companies, enhancing managerial skills and driving organizational growth
  • Assessed training needs and designed programs to align with business objectives, ensuring effective delivery and engagement.
  • Developed and implemented comprehensive training programs to enhance employee performance and engagement.
  • Facilitated workshops and training sessions using adult learning principles to maximize retention.
  • Evaluated training effectiveness through feedback mechanisms, ensuring continuous improvement in curriculum design.

SHRIMP BOAT CAPTAIN / OWNER

4 Years
Seiver's Cut | 01.2010 - 01.2014
  • Managed daily operations of bait camp, marina, launch, fueling dock, icehouse, general store, and party venue to ensure seamless service
  • Obtained Bay and Gulf licensing to ensure compliance with maritime regulations.
  • Oversaw daily management of a 46-foot shrimp boat, coordinating crew and equipment for successful fishing trips.

BASE MANAGER - ENV

2 Years
Allegiant Airlines | 01.2010 - 01.2012
  • Daily operations: flight performance, reporting, communication of company strategy
  • Coached team on performance, attendance, and disciplinary standards to enhance operational effectiveness
  • Conducted audits for safety, policy, and procedure compliance to ensure regulatory adherence
  • Strengthened relationships with local business partners and vendors to enhance collaboration

MULTIPLE POSITIONS

15 Years
Continental Airlines | 01.1994 - 01.2009
  • Manager Leadership Development & Training - HQS
  • Facilitated smooth execution of station openings
  • Developed and delivered training programs that equipped station leadership with essential skills for operational success
  • Audited for safety, policy, and procedure compliance
  • Liaison with local business partners and vendors
  • Manager Airport Operations Reliability - HQS
  • Analyze operational challenges to identify patterns and opportunities for improvement
  • Conducted audits ensuring compliance with safety standards, operational efficiency, and financial integrity
  • Published operational policy and procedures
  • Training Business Partner - HQS
  • Forecasted training needs
  • Prioritized required training with budgetary restraints
  • Prepared monthly reports and created a quarterly Training Scorecard to inform senior leadership on training effectiveness
  • HUB Manager- EWR
  • Lead a staff of 120+ for 300+ daily flights
  • Cultivated positive relationships with customers and vendors
  • Compiled and analyzed station reporting
  • Oversaw management of department budget
  • Monitored and maintained regulatory compliance standards

Education

- Business / Art

Fort Lewis College | Durango, CO

- General Studies

Johnson County Community College | Overland Park, KS

Attended for duel credit with high school.

Shawnee Mission South | Overland Park, KS

Skills

Vendor relationships
Policy and controls
Operations implementations
Resource planning
Forecasting and Reporting
Training and compliance
Best Practices Implementation
Staff Management
Management Coaching
Problem-Solving
Organization
Verbal and written communication

Accomplishments

  • OPERATION INTEGRITY: Collected, organized, and verified GSR records immediately following 9/11 to ensure compliance with new security measures.
  • PERFORMANCE: Coached leadership teams, reviewed vendor agreements for operational compatibility, and utilized performance-driven, behavior-based, and positive recognition techniques to improve station/vendor performance.
  • PEOPLE: Led changes in the CSR program to include consistent hiring practices, competency assessments, training tracks, and a mentoring relationship program.
  • WINNING CULTURE: Worked side by side with the baggage handler group, building relationships to better understand their day-to-day challenges. I used the experience to review existing policies, procedures, and training to promote Win-Win operational and safety processes.
  • FIRST RESPONDER: 2009 - EWR-BUF, Flight #3407

Certification

OSHA 10 FACILITATION, CPR / FIRST AID

Timeline

CONSULTANT

Monday Etc.
01.2020 - CurrentRead More

OFFICE MANAGER / ASSISTANT MANAGER

The Mixx / Tasso's
01.2014 - 12.2019Read More

LICENSED INSURANCE AGENT

MMA Group
01.2014 - 01.2016Read More

TRAINING MANAGER

Get Ready, Set, Know
01.2014 - 01.2016Read More

SHRIMP BOAT CAPTAIN / OWNER

Seiver's Cut
01.2010 - 01.2014Read More

BASE MANAGER - ENV

Allegiant Airlines
01.2010 - 01.2012Read More

MULTIPLE POSITIONS

Continental Airlines
01.1994 - 01.2009Read More

Fort Lewis College

from Business / Art
Read More

Johnson County Community College

from General Studies
Read More

Shawnee Mission South

Read More

AWARDS

Perfect Attendance, 1994-2006, Extraordinary Customer Service Award, 1995-2003, NASA - VPP Safety Award
CHRISTINE MONDAY