Innovative leader with 25 years of experience in aviation, business, and service management. Developed processes and policies that foster a collaborative culture and enhance customer service success. Strong in trend analysis, resource maximization, and team building, with a proven ability to troubleshoot issues and deliver effective solutions. Skilled communicator with a track record of cultivating relationships and achieving organizational goals.
Work History
CONSULTANT
6 Years 9 Months
Monday Etc. | 01.2020 - Current
Managed tenant and vendor relationships, oversaw projects, and addressed delinquencies and accounts receivable/payable
Administered office operations, including setup of new software for product management, process development, and website management
Reconciled accounts and managed documents to facilitate office operations.
Placed orders, monitored usage and coordinated stocking to control office supplies.
Developed operational guidelines to standardize processes across departments.
LICENSED INSURANCE AGENT
2 Years
MMA Group | 01.2014 - 01.2016
Life & Health Insurance
Developed comprehensive insurance plans tailored to client needs.
Provided expert guidance on policy options and coverage details.
Conducted in-depth market analysis to identify competitive offerings.
TRAINING MANAGER
2 Years
Get Ready, Set, Know | 01.2014 - 01.2016
Developed leadership development programs for Fortune 500 companies, enhancing managerial skills and driving organizational growth
Assessed training needs and designed programs to align with business objectives, ensuring effective delivery and engagement.
Developed and implemented comprehensive training programs to enhance employee performance and engagement.
Facilitated workshops and training sessions using adult learning principles to maximize retention.
Evaluated training effectiveness through feedback mechanisms, ensuring continuous improvement in curriculum design.
SHRIMP BOAT CAPTAIN / OWNER
4 Years
Seiver's Cut | 01.2010 - 01.2014
Managed daily operations of bait camp, marina, launch, fueling dock, icehouse, general store, and party venue to ensure seamless service
Obtained Bay and Gulf licensing to ensure compliance with maritime regulations.
Oversaw daily management of a 46-foot shrimp boat, coordinating crew and equipment for successful fishing trips.
BASE MANAGER - ENV
2 Years
Allegiant Airlines | 01.2010 - 01.2012
Daily operations: flight performance, reporting, communication of company strategy
Coached team on performance, attendance, and disciplinary standards to enhance operational effectiveness
Conducted audits for safety, policy, and procedure compliance to ensure regulatory adherence
Strengthened relationships with local business partners and vendors to enhance collaboration
MULTIPLE POSITIONS
15 Years
Continental Airlines | 01.1994 - 01.2009
Manager Leadership Development & Training - HQS
Facilitated smooth execution of station openings
Developed and delivered training programs that equipped station leadership with essential skills for operational success
Audited for safety, policy, and procedure compliance
Liaison with local business partners and vendors
Manager Airport Operations Reliability - HQS
Analyze operational challenges to identify patterns and opportunities for improvement
Conducted audits ensuring compliance with safety standards, operational efficiency, and financial integrity
Published operational policy and procedures
Training Business Partner - HQS
Forecasted training needs
Prioritized required training with budgetary restraints
Prepared monthly reports and created a quarterly Training Scorecard to inform senior leadership on training effectiveness
HUB Manager- EWR
Lead a staff of 120+ for 300+ daily flights
Cultivated positive relationships with customers and vendors
Compiled and analyzed station reporting
Oversaw management of department budget
Monitored and maintained regulatory compliance standards
Education
- Business / Art
Fort Lewis College | Durango, CO
- General Studies
Johnson County Community College | Overland Park, KS
Attended for duel credit with high school.
Shawnee Mission South | Overland Park, KS
Skills
Vendor relationships
Policy and controls
Operations implementations
Resource planning
Forecasting and Reporting
Training and compliance
Best Practices Implementation
Staff Management
Management Coaching
Problem-Solving
Organization
Verbal and written communication
Accomplishments
OPERATION INTEGRITY: Collected, organized, and verified GSR records immediately following 9/11 to ensure compliance with new security measures.
PERFORMANCE: Coached leadership teams, reviewed vendor agreements for operational compatibility, and utilized performance-driven, behavior-based, and positive recognition techniques to improve station/vendor performance.
PEOPLE: Led changes in the CSR program to include consistent hiring practices, competency assessments, training tracks, and a mentoring relationship program.
WINNING CULTURE: Worked side by side with the baggage handler group, building relationships to better understand their day-to-day challenges. I used the experience to review existing policies, procedures, and training to promote Win-Win operational and safety processes.
FIRST RESPONDER: 2009 - EWR-BUF, Flight #3407
Certification
OSHA 10 FACILITATION, CPR / FIRST AID
Timeline
CONSULTANT
Monday Etc.
01.2020 - CurrentRead More
OFFICE MANAGER / ASSISTANT MANAGER
The Mixx / Tasso's
01.2014 - 12.2019Read More
LICENSED INSURANCE AGENT
MMA Group
01.2014 - 01.2016Read More
TRAINING MANAGER
Get Ready, Set, Know
01.2014 - 01.2016Read More
SHRIMP BOAT CAPTAIN / OWNER
Seiver's Cut
01.2010 - 01.2014Read More
BASE MANAGER - ENV
Allegiant Airlines
01.2010 - 01.2012Read More
MULTIPLE POSITIONS
Continental Airlines
01.1994 - 01.2009Read More
Fort Lewis College
from Business / Art
Read More
Johnson County Community College
from General Studies
Read More
Shawnee Mission South
Read More
AWARDS
Perfect Attendance, 1994-2006, Extraordinary Customer Service Award, 1995-2003, NASA - VPP Safety Award