Christine Morales
North Las Vegas
Summary
Diligent skincare professional with strong background in hospitality and customer service. Successfully managed guest interactions and resolved issues to enhance guest experience. Demonstrated strong communication skills and attention to detail in fast-paced environment.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Hilton Grand Vacations Club
10.2023 - Current
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Promoted hotel amenities and services to guests, enhancing their stay.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
Sales Associate
Macy's
09.2020 - 07.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Food Attendant
Dairy Queen
07.2019 - 08.2020
- Assisted customers with information regarding menu offerings and nutrition information.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Developed strong rapport with guests through attentive listening, engaging conversation, and personalized recommendations based on their preferences.
- Adhered closely to food safety standards and restaurant sanitation regulations.
Education
Advanced Esthetician -
Milan Institute
2250 S Rancho Dr #205, Las Vegas, NV 8910205-2025
Associate's in Business - Business Administration
College of Southern Nevada
6375 W. Charleston Blvd. Las Vegas 01-2022
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Computer skills
- Emotional intelligence
Timeline
Front Desk Agent
Hilton Grand Vacations Club
10.2023 - Current
Sales Associate
Macy's
09.2020 - 07.2023
Food Attendant
Dairy Queen
07.2019 - 08.2020
Advanced Esthetician -
Milan Institute
Associate's in Business - Business Administration
College of Southern Nevada
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