Christine Morris
First Service Residential
Beverly,MA
6
years of professional experience
Customer Care Representative with five years supporting high-volume contact centers and improving service workflows. Resolves complex account issues, processes refunds, and maintains accurate call documentation while protecting customer confidentiality. Aims to expand technical support responsibilities and contribute to team performance improvements.
Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.
Work History
Customer Care Representative
2 Years 9 Months- Delivered empathetic support to residents and clients via phone and email, effectively resolving billing, account, and service issues.
- Managed escalations and collaborated with maintenance, billing, and operations teams to resolve complex issues and streamline workflows.
- Documented calls and case notes thoroughly to ensure continuity and minimize repeat inquiries.
- Coordinated with maintenance, billing, and operations teams to resolve escalated issues and improve workflow efficiency.
- Mentored new team members on customer service procedures and quality standards.
- Documented calls, emails, and case details in property management systems with strong accuracy.
Customer Care Associate
1 Year 2 Months- Managed high-volume customer interactions via phone and email, diagnosing and resolving account and payment issues while ensuring accurate case documentation and adherence to performance and quality standards.
- Resolved customer inquiries through phone, email, and chat using CRM documentation.
- Reviewed account details to clarify billing, payment, and financing questions.
- Documented service interactions accurately to support follow-up and issue resolution.
Residential house cleaner
4 Months- Delivered detailed residential cleaning services, consistently meeting client expectations for quality and punctuality.
- Coordinated scheduling, client communication, and cleaning supply inventory to ensure seamless operations.
- Cultivated repeat client relationships through dependable service, meticulous attention to detail, and strong customer support.
- Cleaned residential spaces using approved products and safe techniques to maintain spotless results. 2. Sanitized kitchens, bathrooms, and high-touch surfaces to support healthy living environments. 3. Organized cleaning supplies and restocked materials to keep service areas prepared. 4. Inspected rooms for missed debris and completed detailed touch-ups before departure. 5. Followed client instructions to handle delicate surfaces and specialized cleaning requests. 6. Managed laundry, bed making, and light tidying to refresh occupied homes efficiently. 7. Coordinated route priorities and task flow to complete daily assignments consistently. 8. Trained new cleaners on proper methods, quality standards, and safe chemical use.
Customer Care Agent
1 Year- Resolved customer inquiries and account issues while consistently meeting individual and team performance goals.
- Recommended workflow adjustments to streamline processes and enhance handling time.
- Maintained accurate documentation to ensure service quality and facilitate effective follow-up.
Education
High School Diploma
Skills
Customer Account Management
Billing Support
Issue Resolution
Case Management
Customer service
Customer Assistance
Product Knowledge
Call center experience
Data entry
Attention to detail
Time Management
Problem Solving
Conflict Resolution
Effective communication
Customer Confidentiality
Personal Information
Title: CUSTOMER CARE REPRESENTATIVE
Timeline
Customer Care Representative
First Service Residential
02.2023 - 11.2025Read More
Customer Care Associate
Sunbit
03.2021 - 05.2022Read More
Residential house cleaner
Absolutely spotless
01.2021 - 05.2021Read More
Customer Care Agent
Instawork
01.2020 - 01.2021Read More
Val Verde High School
High School Diploma
Read More