Christine M. Santos
Pasig City
Summary
Dynamic Business Manager with proven expertise at Owlstays in financial reporting and expense tracking. Adept at utilizing QuickBooks for data analysis and implementing systems improvements. Recognized for exceptional team leadership and customer service, successfully managing diverse teams and enhancing operational efficiency across multiple properties.
Overview
16
16
years of professional experience
Work History
Business Manager
Owlstays
Kansas City, Missouri
05.2024 - 08.2025
- Implemented systems improvements utilizing various software applications such as QuickBooks Online.
- Performed data entry into accounting software programs such as QuickBooks.
- Compiled monthly financial reports utilizing QuickBooks software.
- Tracked expenses related to productions using software programs such as QuickBooks or Excel.
VA / Team Lead
Kaizen Properties
08.2021 - 02.2025
- Work as a VA for 2 years doing property managing.
- Promoted as a team lead handling 90+ properties, 8-9 Va's, cleaners and maintenance of owner's business.
Noble Crawford
11.2020 - 03.2021
- Handled airbnb listing all over texas.
- Answering inquiries and resolving issues for guest.
Teledirect-Airbnb
04.2017 - 03.2020
- Task is to assist user with their concern about their reservation.
- Been a non trip agent for three months then was trained to be a case manager assisting user with their travel/reservation issues.
Property Manager
Manila Apartments
07.2019 - 02.2020
- Been a property manager managing 45 units handling inquiries and messages, pricing, calendar, updating listing details, claims etc.
- Also handling reports and forecast of income from reservation.
- Plotted reservation on google calendar to take track of reservation.
- Also work with cleaners and onsite team regarding issues and resolving the issue and securing permits for the condo.
Acquire Asia Pacific
04.2013 - 09.2014
- Task done is selling mobile, landline, broadband and voip service to residential customer.
- After 3 months got promoted to handle Business clients as well.
- Handled inbound and outbound calls, did a few chat and email enquiries and handled account of customer until service is installed.
Teletech
09.2012 - 03.2013
- Task done is answer questions of customer about their bill and services from Telstra.
- Also collect payments to un suspend their service.
Transcom
06.2010 - 09.2012
- Task done is worked as a customer service answering inquiries of customer about their cable bill and also collect payment to delinquent and suspended account.
Sitel
03.2009 - 05.2010
- Task done is set up repair appointments for technician to come over and repair customers appliances.
- After 6 months got promoted to sales gate so I sell warranties to customers to avoid payments during the repair service.
Education
Undergraduate -
Pasig Catholic College
01.2009
High School -
Pasig Catholic College
01.2006
Liberato Damian Elementary School
01.2002
Skills
- Microsoft Office
- PowerPoint
- Word
- Excel
- Data encoding
- Admin tasks
- Reports
- Financial reporting
- QuickBooks proficiency
- Data analysis
- Expense tracking
- Property management
- Customer relationship management
- Team leadership
- Decision-making
- Customer service
- Staff training
- Financial management
- Recruiting and hiring
- Employee engagement
Zodiac Sign
Leo
Number Of Siblings
2
Mothers Maiden Name
Laarnie Miranda
Fathers Occupation
Deceased
Position In Family
Eldest
References
- Paula Bianca Victorino, Co-worker, Transcom, 09178490885
- Rafael Dela Torre, Team Leader, Emapta, 09152161099
- Jhulie Macaspac, Co-worker, Pasig Catholic College, 09996844241
Attestation
I attest all information written is true and is best of what I really am. For further questions and inquiries about me, contact details indicated is an active number where you can call me.
Personal Information
- Age: 36
- Father's Name: Renato Santos
- Date of Birth: 07/27/88
Timeline
Business Manager
Owlstays
05.2024 - 08.2025
VA / Team Lead
Kaizen Properties
08.2021 - 02.2025
Noble Crawford
11.2020 - 03.2021
Property Manager
Manila Apartments
07.2019 - 02.2020
Teledirect-Airbnb
04.2017 - 03.2020
Acquire Asia Pacific
04.2013 - 09.2014
Teletech
09.2012 - 03.2013
Transcom
06.2010 - 09.2012
Sitel
03.2009 - 05.2010
Undergraduate -
Pasig Catholic College
High School -
Pasig Catholic College
Liberato Damian Elementary School
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