Experienced ramp agent with a proven track record in team leadership and customer service. Known for streamlining processes and ensuring timely aircraft servicing, contributing to enhanced operational efficiency and safety standards.
Results-driven professional with expertise in ground support services and safety compliance. Strong focus on quality control and process optimization, ready to drive significant improvements in operational efficiency and customer satisfaction.
Work History
Ground Service Ramp Agent
1 Year 4 Months
Horizon Air/ Alaska | 05.2025 - Current
Operated ground support equipment to ensure timely aircraft servicing.
Coordinated baggage handling processes, enhancing efficiency and accuracy.
Conducted safety inspections on equipment to maintain operational standards.
Collaborated with team members to streamline loading and unloading procedures.
Church Custodian
1 Year 1 Month
Christ Our Hope Catholic Church | 04.2025 - 05.2026
Maintained cleanliness and organization of church facilities to ensure welcoming environment for congregation.
Performed routine maintenance checks on equipment and supplies to uphold safety standards.
Assisted in setup and breakdown of events, ensuring timely transitions between activities.
Collaborated with staff to address facility needs and improve operational efficiency.
Taxi Driver
6 Years
Uber | 01.2018 - 01.2024
Navigated complex urban environments to ensure timely passenger pickups and drop-offs.
Maintained vehicle cleanliness and functionality, performing routine inspections and necessary maintenance checks.
Managed cashless transactions through mobile app, ensuring accurate fare calculations and customer satisfaction.
Sales and Marketing Representative
5 Years 1 Month
Taiwan Trade Center, Nairobi | 02.2015 - 03.2020
Developed and executed marketing strategies to enhance brand visibility in target markets.
Established and maintained relationships with key clients, driving customer loyalty and retention.
Conducted market research to identify trends and opportunities for product positioning.
Collaborated with cross-functional teams to optimize sales processes and improve customer experience.
Census Enumerator
2 Years
Kenya National Bureau of Statistics | 07.2014 - 07.2016
Conducted comprehensive household surveys to collect accurate demographic data.
Ensured data integrity through meticulous verification and cross-checking of information collected.
Trained and mentored new enumerators on effective data collection techniques and best practices.
Collaborated with local leaders to enhance community engagement during the census process.
Registration Clerk
3 Years 1 Month
Huduma Number Project | 02.2011 - 03.2014
Managed registration processes to ensure accurate data collection and entry for client information.
Assisted in the implementation of efficient workflows to streamline registration procedures.
Coordinated with team members to address inquiries and resolve issues promptly.
Maintained up-to-date knowledge of registration policies and procedures for compliance purposes.
Education
Certificate of Technical Studies
Air Travel & Tour Training College | Nairobi / Kenya | 04-2010
. Flight Attendant/ Cabin Crew
Certificate of Technical Studies - Food & Beverage Service
Paragon Hospital Management | Nairobi / Kenya | 04-2008
Food and Nutrition
Certificate - Food & Beverage
Kenya Utalii College | Nairobi / Kenya | 06-2005
Nutrition
High School Diploma
St. Catherine Nthagaiya Girls | Embu / Kenya | 05-2002
Honors & Acknowledgement
Skills
Aircraft marshalling
Safety procedures compliance
Ramp security
Weather conditions adaptation
Passenger assistance
Dependable and responsible
Customer service
Team leadership
Safety procedures
Ground support services
Quality control
Ramp checklist completion
Teamwork and collaboration
Time management
Problem-solving abilities
Excellent communication
Shipping and receiving
Active listening
Adaptability and flexibility
Material handling
Team collaboration
Multitasking Abilities
Accomplishments
Identified a significant equipment malfunction before it resulted in a major flight delay or in-flight issue and suggested a resolution that mitigated any risks.
Mentored new ramp agents on company processes and procedures which decreased employee turnover by [Number]%.
Certification
[Area of certification] Training - [Timeframe]
Languages
English
Full Professional
Swahili
Full Professional
Timeline
Ground Service Ramp Agent
Horizon Air/ Alaska
05.2025 - CurrentRead More
Church Custodian
Christ Our Hope Catholic Church
04.2025 - 05.2026Read More
Taxi Driver
Uber
01.2018 - 01.2024Read More
Sales and Marketing Representative
Taiwan Trade Center, Nairobi
02.2015 - 03.2020Read More
Census Enumerator
Kenya National Bureau of Statistics
07.2014 - 07.2016Read More
Registration Clerk
Huduma Number Project
02.2011 - 03.2014Read More
Air Travel & Tour Training College
Certificate of Technical Studies
Read More
Paragon Hospital Management
Certificate of Technical Studies from Food & Beverage Service