Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
CHRISTINE NGOUNOU

CHRISTINE NGOUNOU

OAKLAND,California

Summary

Dedicated caregiver with extensive experience at Maxim Staffing Solutions, skilled in individualized care planning and crisis intervention. Proven ability to enhance client independence and well-being through effective communication and assistive technology. Skilled in providing compassionate and effective care, maintaining focus on safety and individualized attention. Known for strong teamwork, adaptability, and reliability in dynamic environments. Proficient in developing care plans, managing daily activities, and fostering positive and inclusive atmosphere.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Caregiver, Special Needs

Maxim Staffing Solutions
05.2008 - Current
  • Monitored client progress, documenting changes in behavior or health status for timely interventions.
  • Provided individualized care and support to enhance daily living activities for special needs clients.
  • Led workshops on effective communication techniques to improve caregiver-client interactions.
  • Advocated for client rights and needs within multidisciplinary teams, fostering collaborative care environments.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
  • Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
  • Increased client''s independence with consistent skill-building exercises and positive reinforcement.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Served as a reliable resource for families in navigating community support services and resources relevant to their loved one''s unique needs.
  • Facilitated socialization opportunities for special needs individuals, promoting inclusion within the community.
  • Supported clients'' educational goals through active participation in school activities and events.
  • Assisted with development of communication skills for non-verbal clients using alternative communication devices.
  • Fostered independence in personal finance management for clients, enhancing their self-sufficiency.
  • Encouraged community integration through organization of inclusive outings and activities.
  • Implemented therapeutic activities that promoted physical well-being and social interaction.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Customer Service Representative Manager

SFR Mobile
06.2023 - 08.2025
  • Assisted customers with inquiries and resolved issues promptly.
  • Learned and utilized customer service software to track interactions.
  • Provided product information and recommendations to enhance customer experience.
  • Assisted patients with inquiries regarding insurance coverage and eligibility requirements.
  • Provided timely resolutions to customer complaints, enhancing patient satisfaction and loyalty.
  • Documented interactions in electronic health record systems, ensuring accurate patient information management.
  • Coordinated with healthcare providers to facilitate appointments and referrals for patients.
  • Analyzed customer feedback to identify trends, driving improvements in service delivery processes.
  • Developed and implemented training programs to improve staff efficiency and service quality.
  • Led customer service team, enhancing performance and fostering a collaborative work environment.
  • Established strong relationships with clients, promoting trust and loyalty in our brand.

Certified Nursing Assistant

Medstaff Medical Staffing
09.2009 - 04.2018
  • Assisted patients with daily living activities, ensuring comfort and dignity.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Provided emotional support and companionship to patients, enhancing their well-being.
  • Maintained cleanliness and organization in patient care areas, promoting a safe environment.
  • Documented patient progress and care activities accurately in electronic health records.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.

Education

Home Health Aid Certificate - Nursing

Home Watch
Oakland, CA
01-2011

Certified Nursing Assistant - Nursing Practice

Lifeline Healthcare
Oakland, CA
07-2009

High School Diploma -

Lycee Jean Monnet
France
07-2001

Certificate of Proficiency. - Logistic For Office Administration

College of Alameda
Alameda, CA
09.2012 - 02.2013

Skills

  • Team collaboration
  • Clear communication
  • Individualized care planning
  • Wheelchair transfers
  • Crisis intervention techniques
  • Individualized education plans
  • Assistive technology
  • Documentation and reporting
  • Cultural sensitivity
  • Reliability and punctuality
  • Safety awareness
  • First aid and CPR

Certification

  • Certified CPR, First Aid ,AED, BLS Instructor with American Hearth Association and American Red Cross - 2026
  • OSHA 10 General Industry Certified. since 2013
  • California Driver Licensed C
  • HMIS Certified since 2018
  • Faith and Power Leadership, Pico California - 2023

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Customer Service Representative Manager

SFR Mobile
06.2023 - 08.2025

Certificate of Proficiency. - Logistic For Office Administration

College of Alameda
09.2012 - 02.2013

Certified Nursing Assistant

Medstaff Medical Staffing
09.2009 - 04.2018

Caregiver, Special Needs

Maxim Staffing Solutions
05.2008 - Current

Home Health Aid Certificate - Nursing

Home Watch

Certified Nursing Assistant - Nursing Practice

Lifeline Healthcare

High School Diploma -

Lycee Jean Monnet

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