Christine Nishimwe
Portland
Summary
Dynamic professional with extensive experience at Goodwill of Northern England, excelling in client support and behavior monitoring. Proven ability to foster independence and enhance quality of life for individuals with disabilities. Strong communication and documentation skills, coupled with a commitment to health and safety, ensure exceptional service delivery and client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Goodwill of Northern England
portland
05.2024 - Current
- Provided daily assistance to individuals with disabilities in community settings.
- Coordinated transportation and activities for clients to foster engagement.
- Maintained accurate documentation of client progress and incidents.
- Monitored client behaviors to ensure a safe and supportive environment.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted individuals in learning and developing new skills.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Tracked and reported clients' progress based on observations and conversations.
- Monitored health and well-being of clients and reported significant health changes.
- Assisted with planning and coordination of activities and outings based on individual needs, personal care, and medication administration.
Customer Service Representative
Wings of Destiny (WOD)
Kigali
01.2023 - 03.2024
- Helping customer resolve service issues
- Handling Transactions
- Building Relationships
- Documentation and Reporting
- Communicating Feedback
- Collecting customer feedback
- Answering customers inquiries
Key Accounts Representative Commercial Agent
Africa Improved Foods (AIF)
Kigali
10.2021 - 11.2022
- I was assigned to specific key accounts and handling inquiries and requests of the clients as well as ensuring that the client's needs are fulfilled, as long as they were within the company's capacity.
- Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition.
- Acquiring a thorough understanding of key customer needs and requirements.
- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.
Hotel Receptionist
Classic Hotel
Kigali
03.2019 - 06.2020
- Responsible for providing a friendly, welcoming, and efficient service to all hotel guests, in line with the hotel's vision and values on customer satisfaction, and to play an integral part in the smooth running of the reception desk, as well as helping the General Manager in maintaining a pleasing overall experience for all.
Education
Diploma A2 - Computer Science
G.S APPEGA GAHENGERI
Eastern Province01.2018
Skills
- Decision-making
- Problem solving
- Computer Skills
- MS Office
- Network Systems
- Customer service
- Compassionate caregiving
- Leadership
- Delegation
- Time management
- Networking
- Client support
- Documentation management
- Medication administration
- Team collaboration
- Effective communication
- Adaptive equipment use
- Health and safety requirements
- Nutrition support
- Active listening
- Behavior monitoring
- Record keeping
- First aid and CPR
- Social skills development
Certification
I, the undersigned, certify that to the best of my knowledge belief, the bio-data given correctly describes the true me according to the qualification.
References
- Elysee NZIMURINDA, Key Accounts Management & Corporate Communications Executive Officer at AIF, +250788235823
- debra reynold. house manager at goodwill ,
(207)2980730
Languages
English
Timeline
Direct Support Professional
Goodwill of Northern England
05.2024 - Current
Customer Service Representative
Wings of Destiny (WOD)
01.2023 - 03.2024
Key Accounts Representative Commercial Agent
Africa Improved Foods (AIF)
10.2021 - 11.2022
Hotel Receptionist
Classic Hotel
03.2019 - 06.2020
Diploma A2 - Computer Science
G.S APPEGA GAHENGERI