Dawn LaRock

Required working with live-in residents, taking care of the residents needs

Cooking, cleaning and laundry for residents

Driving residents to doctor appointments

• Trained new staff on protocols and best practices for resident care and safety procedures.
• Implemented recreational activities that enhanced social interaction among residents and improved overall well-being.
• Advocated for residents' rights, ensuring compliance with regulatory standards and quality care guidelines.
• Provided emotional support to residents and families, promoting a compassionate environment within the facility.
• Maintained clean, safe, and well-organized patient environment.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted residents with daily living activities, fostering independence and comfort.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
• Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
• Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
• Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
• Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
• Monitored clients to assess and report physical and behavioral changes to supervisors.
• Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
• Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
• Transported clients to medical and dental appointments to provide support.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Demonstrated strong organizational and time management skills while managing multiple projects.

Direct care of residents with physical and mental disabilities, ages ranging from 18 to 28 years old

Cooking and cleaning of same residents, which included showering, dressing and changing diapers

General household chores of residence, including laundry

Medical certification through employer to provide prescribed medications to residents

G-tube certified for required residents who required tube feeding

• Delivered newspapers promptly to designated routes, ensuring customer satisfaction through reliable service.
• Managed daily logistics for efficient delivery operations, adapting quickly to route changes and unforeseen challenges.
• Communicated effectively with customers to resolve issues related to deliveries and subscription inquiries.
• Maintained accurate records of deliveries and customer feedback to support service improvements.
• Trained new carriers on best practices for safe and efficient delivery methods and route navigation.
• Monitored inventory of newspapers, coordinating with management for timely restocking to meet demand.
• Implemented strategies for enhancing route efficiency, resulting in reduced delivery times and improved service quality.
• Assembled and bagged newspapers prior to delivery.
• Delivered newspapers and flyers to about Number homes daily.
• Maintained punctual delivery times for consistent customer service experience.
• Distributed papers in various weather conditions during early morning.
• Demonstrated adaptability by adjusting routes according to changes in customer preferences or residential locations.
• Built strong relationships with customers, addressing concerns and resolving issues promptly.
• Provided exceptional customer service, responding promptly to inquiries or requests from clients.
• Handled distribution-related tasks such as sorting, bundling, and labeling newspapers accurately for efficient delivery.
• Improved route efficiency with careful planning and route optimization techniques.
• Increased customer satisfaction by delivering newspapers in a timely and accurate manner.
• Ensured safe driving practices while navigating various weather conditions and road situations.
• Maintained up-to-date records of delivery routes and customer information.
• Organized delivery materials and supplies to streamline the preparation process each day.
• Demonstrated strong communication skills when interacting with both colleagues and customers.
• Safeguarded customer information by following strict confidentiality guidelines in all interactions.
• Collaborated effectively with team members to ensure seamless coordination of deliveries.
• Adhered to company policies when collecting payments from customers, maintaining accurate records of transactions.
• Contributed to team success by covering additional routes when necessary, ensuring uninterrupted service for customers.
• Reduced complaints by ensuring proper handling and storage of newspapers during transportation.
• Updated customers on schedule and delivery changes during holidays.
• Planned daily rounds and determined most efficient way to distribute newspapers.
• Supported overall operations by reporting any discrepancies or issues encountered during daily deliveries.
• Enhanced client retention by providing reliable and high-quality services on a daily basis.
• Drove safely and legally for professional, responsible delivery services.
• Kept delivery vehicles in clean working condition for reliable service.
• Collaborated with team members to improve paper sorting and delivery speed.
• Collected payments from customers for subscriptions and delivery fees.
• Advised customers on changes to delivery, cancellation and subscription policies.
• Assisted in training new newspaper carriers to uphold company standards and deliver quality service.
• Delivered orders to customers to drive full satisfaction.
• Managed time efficiently to accommodate unexpected challenges or delays in the delivery process.
• Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
• Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
• Maintained positive relationships with customers to promote continued business opportunities.
• Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
• Handled customer concerns and issues by answering questions and escalating major problems to supervisor.