Michael Benson
Sioux City,IA
Summary
Diligent Assist Manager with solid background in providing compassionate support to individuals as a compassionate Direct Support Professional. I have expertise in client support, crisis management, and team leadership. I am confident in my ability to manage daily activities and ensuring clients' well-being. Proven ability to implement behavioral strategies, enhance daily living skills, and collaborate effectively with interdisciplinary teams to achieve optimal client outcomes.
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing support, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Opportunities Unlimited
Sioux City, IA
04.2021 - 12.2025
- Provided compassionate support to individuals with developmental disabilities, enhancing their daily living skills.
- Assisted clients in achieving personal goals through personalized care plans and consistent encouragement.
- Implemented behavioral strategies to promote positive interactions and minimize challenging behaviors.
- Collaborated with interdisciplinary teams to develop and review individual support plans for optimal client outcomes.
- Trained new staff on best practices for client interaction and safety protocols, fostering a cohesive team environment.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
Crew Team Member
Little Caesars
Sioux City, IA
03.2019 - 03.2021
- Operated cash register, processed transactions, and managed customer orders efficiently.
- Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
- Prepared high-quality food items according to standardized recipes and procedures.
- Collaborated with team members to enhance workflow during peak business hours.
- Provided exceptional customer service, addressing inquiries and resolving complaints promptly.
- Trained new employees on operational procedures and best practices for efficiency.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Operated register to process payments and collect cash payment for order totals.
Education
Mathematics Education
University of Northern Iowa
Cedar Falls, IA01-2028
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Decision-making support
- Crisis management
- Customer service
- Money handling
- Team leadership
- Decision-making
- Team motivation
- Staff supervision
Languages
English
Native or Bilingual
Interests
- Enjoy participating in basketball for overall physical and mental well-being
- I enjoy helping others and giving back to the community
- Food Blogging
- Mathematics
- Education
Employee of the Month
In May of 2023. Michael Benson was awarded the Employee of the Month and wrote, 'It is easy to come to work with a smile when you know you enjoy what you do!"
Timeline
Direct Support Professional
Opportunities Unlimited
04.2021 - 12.2025
Crew Team Member
Little Caesars
03.2019 - 03.2021
Mathematics Education
University of Northern Iowa