CHRISTINE OCONNOR
Cumberland,RI
Summary
Dedicated, driven, effective, results-oriented asset protection professional with proven track record in profit improvement and execution level of district and store teams. Adept at designing and implementing security programs to protect company assets and reduce shrinkage, conducting successful investigations, and ensuring regulatory compliance. Known for fostering collaborative team environments, adaptability to dynamic environments, ensuring efficient and reliable operations, and consistently achieving/exceeding measurable results. Recognized for excellent communication, problem-solving abilities, unwavering commitment to organizational safety and integrity.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Asset Protection Manager Region 8
WALGREENS
Rhode Island And Massachusettes
09.1998 - Current
- Responding to the needs of the stores and assisting in driving corporate and region initiatives and goals. Completing store visits to check compliance to standard operating procedures, EPA, and OSHA Standards to improve safety, security, profitability, and compliance in our stores. Identifying areas of opportunity and training Store Leaderships and teams on how to increase safety and profitability by following standard operating procedures and utilizing system reports and tools available.
- Training District Managers, Store Managers, and team members on standard operating procedures asset protection programs and initiatives. Completing monthly presentations to review areas of opportunities, programs, best practices to improve compliance to SOP and meet goals.
- Conducting internal investigations of employee theft, drug-free workplace violations, and compliance cases. (conducted Employee Relation cases 1998-2024)
- Collaborating with DPR, DMs, SMs, APMs, APD, to maximize profits, efficiency, and execution in the stores.
- Hiring, training, developing, and managing two Asset Protection Partners 2019-2023
- Pharmacy Inventory Subject Matter Expert 5/2023-Present
- Pharmacy Subject Matter Expert 2014-Present
- Hazardous Waste Subject Matter Expert 11/13-9/2022
- Collaborated with a team of Asset Protection Directors and Managers to create, assess, modify Shrink Action Team Visits 2024 which was implemented chain wide.
Manager, Customer Service/Inside Sales
APAHOUSER Lock
Needham, MA
01.1994 - 01.1997
- Managed and motivated department of five inside sales coordinators and one service scheduler to ensure the needs of the customers were met/exceeded.
- Mentored team members, fostering skill development and improving productivity and efficiency levels.
- Collaborated with Inventory Manager, Service Manager, and 14 Sales Representatives, inside sales team and implemented process improvements that streamlined operations and reduced turnaround times.
- Conducted end-user training sessions at the completion of large electronic lock installations and trained lead installer.
Facility Security Specialist
CVS Support Center
01.1986 - 01.1994
- Responsible for specifying, competitively bidding, and awarding the installation of CCTV, burglar alarm systems in all stores, card access system in remote business offices, scheduling and notifying the field of installation dates.
- Managed vendor relationships to optimize security technology solutions to ensure compliance with contractual terms and obligations.
- Collaborated with vendors to resolve escalated problems.
- Managed, trained, and developed support staff of two. Trained internal service department on how to field and process routine service requests for burglar alarm, fire alarm, CCTV, and door lock cores.
- Member of Process Improvement Collaboration Committee -comprised of purchasing, store repairs, merchandising, store operations, and Loss Prevention to review new fixtures, merchandising, policies and procedures, and changes in store distribution to determine the impact on the stores, discuss alternative options, develop, and implement policies and procedures for stores to follow.
- Accurately forecasted annual capital expenditures and recurring annual expenses for physical security. In addition to the above responsibilities, for two years also managed the implementation and coordination of guard contracts, armored car, and Sensormatic EAS systems (vacant managerial positions that was not filled)
- Received Special Bonus for process improvement and cost reduction in annual spend of burglar alarm monitoring fees.
Loss Prevention Clerk
CVS Support Center
01.1986 - 01.1987
- Handled in bound calls from all stores pertaining to burglar alarms, external shoplifting incidents.
Education
Business
Bryant University
Smithfield, Rhode Island, RIBusiness
Rhode Island College
ProvidenceSkills
- Conducting internal audits
- Facilitating engaging presentations and training sessions
- Fostering collaborative cross-functional relationships and teamwork
- Effective communicator
- Adaptive and flexible
- Effective decision making and problem solving
- Conducting thorough investigative interviews
- Detail-oriented approach
- Data analysis
- Loss prevention strategies
- Action plan development
Certification
- Loss Prevention Foundation LP Certified (LPC)
- Wicklander Interview and Interrogation Techniques certified
- Pharmacy Technician Board Certified (PTCB)
Timeline
Asset Protection Manager Region 8
WALGREENS
09.1998 - Current
Manager, Customer Service/Inside Sales
APAHOUSER Lock
01.1994 - 01.1997
Facility Security Specialist
CVS Support Center
01.1986 - 01.1994
Loss Prevention Clerk
CVS Support Center
01.1986 - 01.1987
Business
Rhode Island College
Business
Bryant University