Christine Orth
Levittown
Summary
Results-driven professional specializing in patient experience management and referral coordination. Demonstrated success in optimizing processes and improving operational efficiency in healthcare environments. Expertise in implementing strategies that enhance patient satisfaction and streamline workflows.
Overview
37
37
years of professional experience
Work History
Ambulatory Site Liaison for Patient Experience
NYU Langone Health
Bethpage
10.2021 - Current
- Coordinated interdepartmental communication to enhance operational efficiency.
- Collaborated with healthcare teams to optimize patient referral processes, enhancing patient experience.
- Responded to patient inquiries by providing accurate information and guidance on services offered. to facilitate service access.
- Conducted investigations into complaints to identify issues and recommend solutions. regarding conditions at specific locations.
- Collected data from various sources to identify areas needing improvement and assess potential risks. to identify improvement areas and potential risks.
- Analyzed survey and interview data to uncover trends or patterns.
- Supported training sessions on best practices and procedures for new staff.
- Organized meetings and prepared agendas for project discussions.
Medical Office Manager
NYU Langone Health
Plainview
02.2012 - 10.2021
- Managed daily operations of medical office to ensure efficient workflow.
- Coordinated staff schedules and assignments to optimize patient care delivery.
- Implemented office policies that improved patient satisfaction and ensured compliance.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Maintained electronic health records system for accuracy and security.
- Coordinated with insurance companies to verify coverage of services rendered.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Facilitated communication between healthcare providers and administrative teams.
- Handled patient inquiries and resolved issues promptly and professionally.
- Established work procedures or schedules to organize daily work of administrative staff.
- Managed staff scheduling and set patient scheduling policy.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Recruited qualified candidates for open positions within the practice.
- Planned and controlled budgets for contracts, equipment and supplies.
- Implemented an electronic health record system that streamlined workflow across departments.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Conducted regular audits of medical records to ensure accuracy and completeness of documentation.
- Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Assisted colleagues with various office tasks during busy periods. with office tasks during busy periods and staff absences.
- Managed inventory for medical supplies and office materials to support uninterrupted operations.
- Liaised with customers, addressed inquiries, handled meeting requests and answered billing questions to provide outstanding customer care.
- Managed staff scheduling and set patient scheduling policy.
Medical Office Manager
Dr. Frank J. Amico
Plainview
01.1990 - 02.2012
- Managed daily operations of medical office to ensure efficient workflow.
- Supervised scheduling of patient appointments and staff assignments.
- Coordinated communication between patients, providers, and insurance companies.
- Implemented office policies to enhance patient care and service quality.
- Oversaw medical billing processes and maintained accurate financial records.
- Trained and mentored administrative staff on office procedures and best practices.
Education
High School Diploma -
Division Avenue High School
Levittown06-1986
Skills
- Referral management
- Patient management
- EHR management
- Workflow optimization
- Data reporting
- Compliance oversight
- Complaint resolution
Affiliations
- For the past 12 years, I have volunteered with American Legion Post 1711, demonstrating a strong commitment to serving veterans and supporting my local community. For the six years, I have served as Auxiliary President, where I have developed leadership, organizational, and communications skills while working closely with veterans, volunteers, and community members.
In this role, I have planned and coordinated fundraisers, organized community food drives, and led our Adopt-A-Family program to provide assistance to families in need. These experiences have strengthened my ability to manage projects, coordinate volunteers, solve problems and work collaboratively to achieve shared goals.
My volunteer service reflects my dedication to helping others, building meaningful relationships and making a positive impact in my community. I bring a strong work ethic, reliability, and a service oriented mindset that I am eager to contribute in a professional workplace.
Timeline
Ambulatory Site Liaison for Patient Experience
NYU Langone Health
10.2021 - Current
Medical Office Manager
NYU Langone Health
02.2012 - 10.2021
Medical Office Manager
Dr. Frank J. Amico
01.1990 - 02.2012
High School Diploma -
Division Avenue High School