Aliyah Heard
Atlanta,GA
Summary
Dynamic healthcare professional with a proven track record at Emory Healthcare, specializing in referral management and patient satisfaction enhancement. Recognized for leveraging healthcare systems to drive quality improvement initiatives and ensuring financial accuracy during tenure at Aliera Healthcare. Exceptional problem-solving and communication skills have led to increased productivity and improved care coordination.
Overview
7
7
years of professional experience
Work History
Patient Care Liaison
Emory Healthcare
Atlanta, GA
02.2024 - Current
- Executed various assigned patient care tasks to aid nursing activities.
- Applied critical thinking to address and mitigate complex healthcare issues.
- Partnered with staff across clinical and administrative departments to ensure patients' needs were met.
- Coordinated patient care among providers, specialists, hospitals, and pharmacies.
- Identified care priorities through communication with patients and their support networks.
- Tested software and systems to verify quality.
- Leveraged multiple platforms and software to boost productivity.
Account Executive - Payables and Receivables
Aliera Healthcare
Dunwoody, GA
11.2017 - 04.2020
- Ensured accuracy in financial records by methodically checking account statements.
- Generated weekly aging reports for management review.
- Verified and balanced receipts to ensure accuracy in daily transactions.
- Ensured documents and postings met standards of correctness, accurate data entry, and proper coding.
- Engaged with cross-functional groups to resolve billing and payment issues.
- Researched and resolved customer inquiries regarding account status and payment issues.
- Documented account activities through computer spreadsheet and database entries.
- Reviewed customer accounts regularly to identify discrepancies in billing or payment history.
Education
Bachelor of Science - Accounting And Finance
Strayer University
Atlanta, GA05-2026
Skills
- Referral management
- Daily accountability logs
- Patient satisfaction
- Healthcare systems
- Medical terminology
- Quality improvement
Accomplishments
Presidential list for honors at Strayer University.
References
References available upon request.
Websites
Timeline
Patient Care Liaison
Emory Healthcare
02.2024 - Current
Account Executive - Payables and Receivables
Aliera Healthcare
11.2017 - 04.2020
Bachelor of Science - Accounting And Finance
Strayer University
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