Summary
Overview
Work History
Education
Skills
Timeline
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Christine Ortiz

Battle Ground,WA

Summary

Dynamic Sales Associate Manager at Macy's with a proven track record in driving sales through strategic planning and effective team leadership. Skilled in customer engagement and performance reporting, I excel in enhancing team productivity and achieving sales goals. Recognized for developing impactful promotional strategies that significantly increased foot traffic and sales opportunities.

Overview

25
25
years of professional experience

Work History

Sales Associate Manager

Macys Department Store
Vancouver, WA
10.2024 - 07.2025
  • Developed promotional strategies to drive traffic and maximize sales opportunities in-store.
  • Managed a team of sales associates, providing guidance and support to improve overall performance.

Cleaner

Contemporary Home Services
Auburn, WA
04.2013 - 04.2014

Worked in new construction to clean and get homes ready for move in. Scheduled jobs, and worked closely with contractors on time frames and deadlines.

Accountant

All Around Floor Covering
Renton, WA
07.2004 - 04.2012
  • Managed financial statements and reconciliations to ensure accuracy and compliance.
  • Oversaw accounts payable and receivable processes, enhancing cash flow management.
  • Developed annual budgets and forecasts, aligning financial goals with company objectives.
  • Implemented cost control measures that improved profitability and reduced expenses.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
  • Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
  • Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
  • Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
  • Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
  • Prepared and filed tax forms to meet needs of customers.
  • Identified significant tax savings opportunities by conducting in-depth research on applicable deductions and credits.
  • Collected and reported monthly expense variances and explanations.
  • Tracked funds, prepared deposits and reconciled accounts.

Merchandiser

Macy's
Tukwila, WA
08.2000 - 07.2005
  • Executed merchandising strategies to optimize product placement and enhance customer visibility.
  • Collaborated with sales team to align promotional activities with inventory management.
  • Conducted regular audits of stock levels, ensuring product availability and minimizing overstock situations.
  • Analyzed consumer trends to inform restocking decisions and improve product assortment.
  • Developed visually appealing displays that increased foot traffic and improved sales performance.
  • Trained new staff on company standards for merchandise presentation and inventory control procedures.
  • Assisted in the implementation of seasonal marketing campaigns, contributing to store promotion efforts.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
  • Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.
  • Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
  • Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.

Education

High School Diploma -

Liberty Highschool
Renton, WA

Associate of Science - Radiology

Bellevue College
Bellevue, Washington, WA
09.2002

Skills

Customer engagement

Meeting management

Salesforce proficiency

Sales team leadership

Sales presentations

Performance reviews

Cross-selling strategies

Sales calls

Sales training procedures

Sales performance reporting

Analytical problem solver

Direct sales

Verbal and written communication

Product knowledge

Strategic planning

Order management

Sales team training

Staff management

Relationship building

Positive and upbeat

Employee motivation

Sales planning

Sales expertise

Decisive

Timeline

Sales Associate Manager

Macys Department Store
10.2024 - 07.2025

Cleaner

Contemporary Home Services
04.2013 - 04.2014

Accountant

All Around Floor Covering
07.2004 - 04.2012

Merchandiser

Macy's
08.2000 - 07.2005

High School Diploma -

Liberty Highschool

Associate of Science - Radiology

Bellevue College
Christine Ortiz