Christine Hoffman
Kenmore,NY
Summary
Seeking an opportunity to lead a department within Travelers, using existing skills to attract talent, develop employee growth, and achieve operational goals for the business.
Overview
12
12
years of professional experience
Work History
First Party Medical Claim Handler
Travelers Insurance Company
10.2021 - Current
- Handled New York State No Fault claims within state regulations ensuring exceptional customer service while medically managing each file
- Graduated from Claim Leadership Program (CLIP), where I was able to foster my personal growth and learned skills to share my knowledge with others, inspiring a shared vision of performance at Travelers.
- Completed Facilitator training; successfully led team meetings
- Partnered with other units, such as SIU, nurse hub, or arbitration and litigation to efficiently bring claims to resolution.
- Collaborated with colleagues across Auto to produce Version Videos, helping to share knowledge about upcoming changes within Travelers workflow and technology.
- Developed and utilized time management skills by managing a claim inventory, being a mentor in my department, and participating in diversity and community involvement events.
Auto Claim Handler
Travelers Insurance Company
07.2018 - 10.2021
- Evaluated and determined coverage and liability for personal and business claims for the Upstate NY office as well as the nationwide HUB based on business needs
- Adjusted claims for the national account, Monro Muffler, which involved coordinating with their risk management, local store managers, appraisers, investigators, claimants, and legal counsel
- Utilized myT, texting, and e-payment to best serve customers as digital capabilities expand.
Auto Claim Analyst
Travelers Insurance Company
01.2014 - 07.2018
- Resolved first and third party claims with clear liability
- Participated in a pilot for pre-claim consultation, providing customers with knowledge prior to reporting a claim and sharing feedback to design a new workflow
- Became a subject matter expert within Massachusetts, assisted training employees on the nuisances of state specific guidelines
- Mentored new employees to share key insights and habits for success.
Customer Service Representative
Travelers Insurance Company
03.2012 - 01.2014
- Filed first notice of loss for property, automobile, workers compensation and liability claims, determining the severity of the claims and escalating them appropriately
- Assisted, directed, and counseled customers through extremely stressful events while providing exceptional customer service; was a nominee for an In-sync award.
Education
Finance
University at Buffalo, The State University of New York
Skills
- Leadership Skills developed through the CLIP Program
- Customer Service with over 10 years of claim experience
- Provided Feedback on existing workflows to improve efficiency
- Teamwork and Collaboration developed through strong relationships with colleagues
- Leading through example by being a mentor, sharing feedback on successful strategies and areas for improvement
- Involvement in diversity networks to be part of Travelers shared vision and values
Timeline
First Party Medical Claim Handler
Travelers Insurance Company
10.2021 - Current
Auto Claim Handler
Travelers Insurance Company
07.2018 - 10.2021
Auto Claim Analyst
Travelers Insurance Company
01.2014 - 07.2018
Customer Service Representative
Travelers Insurance Company
03.2012 - 01.2014
Finance
University at Buffalo, The State University of New York
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