Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Christine Pearl

Christine Pearl

Norfolk

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Member Service Representative

SENTARA
10.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Educated and engaged customers with new bank products and services.
  • Responded to customer calls and emails to answer questions about products and services.

LOGISTICS

GEN BLU LOGISTICS
08.2021 - 10.2022
  • Tracked orders and notified customers of status or potential delays.
  • Generated documentation and information required for customer shipments.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.

CHILDCARE

PRECIOUS PEARL
01.2017 - 05.2020
  • Established positive relationships with students and families.
  • Created safe and nurturing learning environment for preschoolers.
  • Guided students to develop social, emotional and physical skills.
  • Modeled positive behavior and communication skills for students.
  • Implemented age-appropriate curricula to meet needs of young learners.

Education

No Degree - MEDICAL BILLING AND CODING

CENTURA COLLEGE
NORFOLK, VA
07.2015

Skills

  • Service Recommendations
  • Appointment Scheduling and Confirmation
  • Customer Support
  • Customer Standards Compliance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage

Timeline

Member Service Representative

SENTARA
10.2022 - Current

LOGISTICS

GEN BLU LOGISTICS
08.2021 - 10.2022

CHILDCARE

PRECIOUS PEARL
01.2017 - 05.2020

No Degree - MEDICAL BILLING AND CODING

CENTURA COLLEGE

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Christine Pearl