Christine Pearl
CUSTOMER SERVICE
Norfolk,VA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
10
10
years of professional experience
Work History
Member Service Representative
Sentara Health Plans Llc,
2022.10 - 2024.04
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Opened customer accounts and provided deposit and withdrawal receipts.
Dispatcher
Amazon
2022.01 - 2023.01
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 22 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
CSR
QVC Chesapeake
2020.07 - 2022.01
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Migrated websites from other e-commerce platforms.
- Met productivity goals set by e-commerce management.
Education
No Degree - Medical Insurance Coding
Centura
Norfolk, VA10.2012
High School Diploma -
BOOKER T
NORFOLK, VA06.2001
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Account Management
- Call center experience
- Escalation Handling
- Issue Resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Member Service Representative
Sentara Health Plans Llc,
2022.10 - 2024.04
Dispatcher
Amazon
2022.01 - 2023.01
CSR
QVC Chesapeake
2020.07 - 2022.01
No Degree - Medical Insurance Coding
Centura
High School Diploma -
BOOKER T
Similar Profiles
Jordyn DoughertyJordyn Dougherty
Integrated Nurse Case Manager at Sentara Health PlansIntegrated Nurse Case Manager at Sentara Health Plans
Carole NwcombCarole Nwcomb
Care Team Coordinator at Sentara Health PlansCare Team Coordinator at Sentara Health Plans
Nicole McGeeNicole McGee
Provider Relations Representative at Medix Staffing-Sentara Health PlansProvider Relations Representative at Medix Staffing-Sentara Health Plans