CHRISTINE PENLEY
Santee,CA
Summary
To pursue a career within the video game, software and or service industry.
Overview
25
25
years of professional experience
Work History
Senior Supervisor and Product Demonstrator
CDS on site at Costco
05.2023 - Current
- Assign employees to daily product demonstrations
- Update or change schedules as needed
- Retrieve product information such as signs and costs with internal Costco computers
- Enter previous daily goals and sales into the NES program
- Send out daily recaps and emails to Costco and CDS managers
- Buy products for that day and next day demonstrations using a self determined amount
- Prepare Food and drinks according to DPIS daily instructions with proper equipment including professional burners, microwaves, air fryer ovens and commercial percolator
- Cook food and serve drinks as per CDS food safety regulations
- Present customers with samples of the product, while explaining and answering questions
- Keep demo cart and area around cart clean and free of trash or dropped items
- Sanitize cart at the end of shift and set up cart with next day demo and serving supplies
- Wash, rinse and sanitize all used dishes and serving tools
QA Test Lead
Redemption Games
01.2019 - 08.2022
- Managed internal and external QA teams, by assigning out tasks including testing responsibilities and regression
- Created Test plans for new features and events from Spec designs using Google Sheets
- Created and maintained Test cases for use during submission to Google and Apple using Google Sheets
- Used Google Docs to create documents that detailed game features and testing processes
- Performed LiveOps and A/B testing before new features were released to the Live environment
- Provided feedback and creative ideas to improve the games look and performance
- Tested our products and entered issues found into JIRA
- Answered questions and problem solved tickets sent in from Customers through Helpshift
QA Analyst and Post Deployment QA
High Moon Studios
05.2015 - 12.2019
- Responsible for consistent product testing of interface design, functionality and entertainment content for last generation and current generation consoles including Xbox360, Playstation 3, Playstation 4 and Xbox One
- Supported internal and external developers in pre and post deployment bug tracking, testing and identifying online gaming issues
- Performed test cases and game checks to ensure product quality on unreleased and released content
- Entered observed defects into a defect tracking database JIRA
- Used a variety of testing tools such as NxLauncher, Neighborhood, Xbox / Target Manager and 'in house' programs to perform specific tasks
Post Deployment QA and Online Support
Yoh on site at Sony Computer Entertainment America
05.2011 - 12.2014
- Monitored online games including server updates and problems for Playstation 4, Playstation 3, and psp, and psVita
- Tested and performed test cases for game websites for the computer and mobile devices
- Responsible for ensuring product quality, functionality and entertainment content
- Administered post deployment bug tracking, testing, identifying online gaming issues, and suggesting changes and updates for internal developers
Product Analyst/ QA Engineer
THQ Wireless
10.2007 - 01.2009
- Evaluated J2ME and BREW titles for compliance with submission standards set forth by the cell phone carriers
- Supported the software development group (Production/Development and QA Manager/Supervisor) with effective and consistent user interface testing
- Entered observed defects into a defect tracking database; wrote and distributed quality compliance reports for use by the Product Development team
- Edited JAD files for cheats and network testing for Java games
Product Analyst
Superscape Inc.
08.2006 - 10.2007
- Evaluated J2ME and BREW titles for compliance with submission standards set forth by the cell phone carriers
- Supported the software development group (Production/Development and QA Manager/Supervisor) with effective and consistent user interface testing
- Entered observed defects into a defect tracking database; wrote and distributed quality compliance reports for use by the Product Development team
Product Analyst
Sony Online Entertainment
09.2004 - 08.2006
- Responsible for ensuring product quality with a strong emphasis on product testing, interface design, functionality and entertainment content for games on the Playstation 2, PSP and PC
- Assisted the Lead Analyst with team duties and documentation
- Was in charge of QA testing equipment and tracking
First Party QA / Post Deployment QA and Online support
Nelson Staffing Solutions on site at Sony Computer Ent. America
06.2003 - 09.2004
- Monitored online games including server updates and problems such as SOCOM 2 for Playstation2
- Responsible for ensuring product quality with a strong emphasis on product testing, interface design, functionality and entertainment content
- Supported internal/external developers in bug tracking, regression testing, identifying problems, suggesting changes, determines extent of testing required on products from Alpha through Final product submissions
Product Analyst/ Assistant Lead Product Analyst
Midway Home Entertainment
06.2000 - 11.2002
- Product testing with multiple platforms including Playstation, Dreamcast, Playstation2, GameBoy and Gameboy Advance
- Bug tracking
- Assisted the Lead Analyst with team duties and documentation
- Performed Store checks for product sales and stock
Education
College -
San Diego Mesa College
San Diego, Ca06.2001
High school -
Mission Bay High school
San Diego, Ca06.2000
Skills
- Teamwork
- Crisis Management
- Willingness to Learn
- Typing Speed
- Communication Skills
- Self-Motivation
- Time Management
- Google Docs
- Google Sheets
Hobbies and Interests
- The performing arts
- Photography
- Painting
- Creative writing
- Drawing
- Create and perform a weekly podcast
- Practice special effects makeup
Timeline
Senior Supervisor and Product Demonstrator
CDS on site at Costco
05.2023 - Current
QA Test Lead
Redemption Games
01.2019 - 08.2022
QA Analyst and Post Deployment QA
High Moon Studios
05.2015 - 12.2019
Post Deployment QA and Online Support
Yoh on site at Sony Computer Entertainment America
05.2011 - 12.2014
Product Analyst/ QA Engineer
THQ Wireless
10.2007 - 01.2009
Product Analyst
Superscape Inc.
08.2006 - 10.2007
Product Analyst
Sony Online Entertainment
09.2004 - 08.2006
First Party QA / Post Deployment QA and Online support
Nelson Staffing Solutions on site at Sony Computer Ent. America
06.2003 - 09.2004
Product Analyst/ Assistant Lead Product Analyst
Midway Home Entertainment
06.2000 - 11.2002
College -
San Diego Mesa College
High school -
Mission Bay High school
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