CHRISTINE PENLEY
Santee,CA
Summary
To pursue a career within the video game, software and or service industry.
Overview
25
25
years of professional experience
Work History
Senior Supervisor and Product Demonstrator
CDS on site at Costco
Poway, CA
05.2023 - Current
- Assign employees to daily product demonstrations
- Update or change schedules as needed
- Retrieve product information such as signs and costs with internal Costco computers
- Enter previous daily goals and sales into the NES program
- Send out daily recaps and emails to Costco and CDS managers
- Buy products for that day and next day demonstrations using a self determined amount
- Prepare Food and drinks according to DPIS daily instructions with proper equipment including professional burners, microwaves, air fryer ovens and commercial percolator
- Cook food and serve drinks as per CDS food safety regulations
- Present customers with samples of the product, while explaining and answering questions
- Keep demo cart and area around cart clean and free of trash or dropped items
- Sanitize cart at the end of shift and set up cart with next day demo and serving supplies
- Wash, rinse and sanitize all used dishes and serving tools
QA Test Lead
Redemption Games
Carlsbad, CA
01.2020 - 08.2022
- Managed internal and external QA teams, by assigning out tasks including testing responsibilities and regression
- Created Test plans for new features and events from Spec designs using Google Sheets
- Created and maintained Test cases for use during submission to Google and Apple using Google Sheets
- Used Google Docs to create documents that detailed game features and testing processes
- Performed LiveOps and A/B testing before new features were released to the Live environment
- Provided feedback and creative ideas to improve the games look and performance
- Tested our products and entered issues found into JIRA
- Answered questions and problem solved tickets sent in from Customers through Helpshift
QA Analyst and Post Deployment QA
High Moon Studios
Carlsbad, CA
05.2015 - 12.2019
- Responsible for consistent product testing of interface design, functionality and entertainment content for last generation and current generation consoles including Xbox360, Playstation 3, Playstation 4 and Xbox One
- Supported internal and external developers in pre and post deployment bug tracking, testing and identifying online gaming issues
- Performed test cases and game checks to ensure product quality on unreleased and released content
- Entered observed defects into a defect tracking database JIRA
- Used a variety of testing tools such as NxLauncher, Neighborhood, Xbox / Target Manager and 'in house' programs to perform specific tasks
Post Deployment QA and Online Support
Yoh on site at Sony Computer Entertainment America
San Diego, CA
05.2011 - 12.2014
- Monitored online games including server updates and problems for Playstation 4, Playstation 3, and psp, and psVita
- Tested and performed test cases for game websites for the computer and mobile devices
- Responsible for ensuring product quality, functionality and entertainment content
- Administered post deployment bug tracking, testing, identifying online gaming issues, and suggesting changes and updates for internal developers
Product Analyst/ QA Engineer
THQ Wireless
San Diego, CA
10.2007 - 01.2009
- Evaluated J2ME and BREW titles for compliance with submission standards set forth by the cell phone carriers
- Supported the software development group (Production/Development and QA Manager/Supervisor) with effective and consistent user interface testing
- Entered observed defects into a defect tracking database; wrote and distributed quality compliance reports for use by the Product Development team
- Edited JAD files for cheats and network testing for Java games
Product Analyst
Superscape Inc.
San Clemente, CA
08.2006 - 10.2007
- Evaluated J2ME and BREW titles for compliance with submission standards set forth by the cell phone carriers
- Supported the software development group (Production/Development and QA Manager/Supervisor) with effective and consistent user interface testing
- Entered observed defects into a defect tracking database; wrote and distributed quality compliance reports for use by the Product Development team
Product Analyst
Sony Online Entertainment
San Diego, CA
09.2004 - 08.2006
- Responsible for ensuring product quality with a strong emphasis on product testing, interface design, functionality and entertainment content for games on the Playstation 2, PSP and PC
- Assisted the Lead Analyst with team duties and documentation
- Was in charge of QA testing equipment and tracking
First Party QA / Post Deployment QA and Online support
Nelson Staffing Solutions on site at Sony Computer Ent. America
San Diego, CA
06.2003 - 09.2004
- Monitored online games including server updates and problems such as SOCOM 2 for Playstation2
- Responsible for ensuring product quality with a strong emphasis on product testing, interface design, functionality and entertainment content
- Supported internal/external developers in bug tracking, regression testing, identifying problems, suggesting changes, determines extent of testing required on products from Alpha through Final product submissions
Product Analyst/ Assistant Lead Product Analyst
Midway Home Entertainment
San Diego, CA
06.2000 - 11.2002
- Product testing with multiple platforms including Playstation, Dreamcast, Playstation2, GameBoy and Gameboy Advance
- Bug tracking
- Assisted the Lead Analyst with team duties and documentation
- Performed Store checks for product sales and stock
Education
College -
San Diego Mesa College
San Diego, Ca06.2001
High school -
Mission Bay High school
San Diego, Ca06.2000
Skills
- Teamwork
- Crisis Management
- Willingness to Learn
- Typing Speed
- Communication Skills
- Self-Motivation
- Time Management
- Google Docs
- Google Sheets
- Bug Entering programs
Hobbies and Interests
- The performing arts
- Photography
- Painting
- Creative writing
- Drawing
- Create and perform a weekly podcast
- Practice special effects makeup
Timeline
Senior Supervisor and Product Demonstrator
CDS on site at Costco
05.2023 - Current
QA Test Lead
Redemption Games
01.2020 - 08.2022
QA Analyst and Post Deployment QA
High Moon Studios
05.2015 - 12.2019
Post Deployment QA and Online Support
Yoh on site at Sony Computer Entertainment America
05.2011 - 12.2014
Product Analyst/ QA Engineer
THQ Wireless
10.2007 - 01.2009
Product Analyst
Superscape Inc.
08.2006 - 10.2007
Product Analyst
Sony Online Entertainment
09.2004 - 08.2006
First Party QA / Post Deployment QA and Online support
Nelson Staffing Solutions on site at Sony Computer Ent. America
06.2003 - 09.2004
Product Analyst/ Assistant Lead Product Analyst
Midway Home Entertainment
06.2000 - 11.2002
College -
San Diego Mesa College
High school -
Mission Bay High school