Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Pickett

Sterling Heights,MI

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Progressive
Detroit, Michigan
06.2021 - 08.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Call Center Representative

OnStar
Warren , MI
06.2019 - 03.2021
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.

Retention Specialist

Comcast
Sterling Heights, Michigan
06.2015 - 11.2020
  • Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
  • Developed strategies to improve customer experience and increase loyalty.

Education

Associate of Applied Science - Computational Science

Macomb Community College
Warren, MI
06-2002

Skills

  • Call Management
  • Scheduling
  • Data Entry
  • Complaint resolution

Timeline

Customer Service Representative

Progressive
06.2021 - 08.2024

Call Center Representative

OnStar
06.2019 - 03.2021

Retention Specialist

Comcast
06.2015 - 11.2020

Associate of Applied Science - Computational Science

Macomb Community College
Christine Pickett