Christine Reid
Health and Human Services
Toledo,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
33
33
years of professional experience
1
1
Certification
1
1
CPR Instructor
Work History
Residential Supervisor
Todays' Solutions Homes
Toledo, OH
11.2017 - Current
- Monitored resident activities to ensure compliance with program regulations.
- Provided crisis intervention services to residents in need of emotional support.
- Conducted regular safety inspections in residential areas.
- Coordinated daily transportation needs of residents.
- Maintained accurate records and documentation on all resident activities.
- Supervised staff members in the performance of their duties.
- Organized recreational activities for residents according to their interests.
- Developed and maintained positive relationships with family members, guardians, and other professionals involved in resident care.
- Ensured that all necessary supplies were available at all times for resident use.
- Provided guidance and support to staff regarding appropriate handling of difficult situations involving clients.
- Promoted a safe environment by enforcing rules and regulations.
- Served as a role model for staff by exhibiting professional behavior at all times.
- Responded promptly to emergency situations involving clients or staff members.
- Provided feedback on job performance reviews for direct reports.
- Composed work schedules for staff members and confirmed shifts had proper coverage.
- Provided safe, supportive and caring living environment for every resident.
- Identified serious behavioral changes, which could indicate emergency situations and notified appropriate staff members for assistance.
- Arranged social and recreational activities, themed dinners, board game nights and [Type] to promote residential participation.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
Qualified Intellectual Disability Professional
Northwest Ohio Developmental Center
Toledo, OH
02.1991 - 11.2023
- Provided direct support to individuals with intellectual disabilities in daily activities and tasks.
- Conducted assessments of clients' needs, preferences, abilities and interests.
- Developed individual service plans based on assessment results.
- Collaborated with multidisciplinary teams to develop treatment plans for clients.
- Facilitated communication between families, guardians and other professionals.
- Monitored client progress and documented changes in behavior or functioning.
- Organized recreational activities to promote social skills development.
- Instructed clients in basic living skills such as meal preparation, budgeting and housekeeping.
- Implemented behavior intervention strategies to address challenging behaviors.
- Maintained records of services provided, documenting progress towards goals.
- Participated in case conferences involving family members, guardians, doctors and other providers.
- Acted as a liaison between the client's family members, guardians, caregivers and outside agencies.
- Educated staff regarding best practices related to supporting people with intellectual disabilities.
Education
Master of Science - Health Administration
University of Phoenix
Tempe, AZ02.2012
Bachelor of Science - Interdisciplinary Studies
University of Toledo
Toledo, OH05.2009
Associate of Applied Science - Digital Media
Owens Community College
Perrysburg, OH05.2003
Skills
- Team Building and Relationships
- Staff Scheduling
- Budget Monitoring
- Shift Coverage
- Crisis Intervention
- Accurate Record Keeping
- Proficient in Microsoft
- Proficient in [Software]
- Activities Management
- Individual Treatment Plan Supervision
- Safety Policies and Procedures
- Activity Planning
- Policy Enforcement
- Behavior Monitoring
- Safety Practices
- Daily Living Assistance
Affiliations
- Plans and organizes the monthly outreach program at Lighthouse Community Church on Detroit Ave., to give back to our community.
Accomplishments
- Nominated for supervisor of the year, 2022 and 2023
- Supervisor of the Quarter, 4th quarter 2022
Certification
- Certified in CPR and First Aid
- Certified to teach CPR and First Aid
References
References available upon request.
Timeline
Residential Supervisor
Todays' Solutions Homes
11.2017 - Current
Qualified Intellectual Disability Professional
Northwest Ohio Developmental Center
02.1991 - 11.2023
Master of Science - Health Administration
University of Phoenix
Bachelor of Science - Interdisciplinary Studies
University of Toledo
Associate of Applied Science - Digital Media
Owens Community College
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