Felisha Sainz

• Supervised daily operations of residential programs, ensuring compliance with organizational standards.
• Trained and mentored staff in best practices for crisis intervention and conflict resolution.
• Coordinated with interdisciplinary teams to enhance service delivery and resident outcomes.
• Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
• Coordinated with community resources to provide additional support services for residents such as mental health counseling or vocational training opportunities.
• Developed strategic plans for long-term growth and sustainability of the residential facility based on market trends and industry best practices.
• Cultivated partnerships with local businesses and organizations to increase awareness of the residential program and expand the range of support services available to residents.

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• Led team in implementing individualized care plans for residents, enhancing overall satisfaction and well-being.
• Mentored staff on best practices for resident engagement and support, fostering a collaborative environment.
• Developed and executed training programs for new employees, improving onboarding efficiency and retention rates.
• Collaborated with multidisciplinary teams to enhance communication and improve outcomes for residents.
• Initiated community outreach programs that strengthened partnerships with local organizations and resources.
• Enhanced community relationships by organizing events and fostering positive communication between residents and staff.
• Facilitated open communication among residents by holding regular meetings to address concerns and gather feedback on house opera.

• Started off as a sales floor cashier than moved up in a month to store manager
• Managed inventory control processes, optimizing stock levels and reducing excess merchandise.
• Analyzed sales reports to identify trends, adjusting strategies to maximize revenue growth opportunities.
• Developed scheduling systems that improved workforce efficiency and reduced labor costs.
• Conducted regular staff performance evaluations, providing constructive feedback for professional development and improvement.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• Had my client live with me and provided 24 hour care
• Self-motivated, with a strong sense of personal responsibility.
• Organized and detail-oriented with a strong work ethic.
• Developed and maintained courteous and effective working relationships.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• House manager
• Supervised daily operations of residential facilities, ensuring compliance with regulatory standards.
• Developed and implemented individualized care plans to enhance resident quality of life.
• Coordinated staff schedules and training programs to optimize team performance and service delivery.
• Fostered positive relationships with residents and families, addressing concerns and feedback effectively.
• Facilitated communication between family members regarding important updates or decisions related to the house manager role.
• Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.

• Developed individualized treatment plans in collaboration with multidisciplinary teams to address children's mental health needs.
• Monitored client progress and adjusted interventions based on behavioral observations and feedback from caregivers.
• Conducted assessments to identify client strengths, challenges, and appropriate resources for ongoing support and development.
• Collaborated with external agencies to coordinate services, ensuring holistic approach to each child's mental health treatment plan.
• Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
• Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
• Managed caseloads effectively, prioritizing high-risk cases while maintaining attention to detail for all clients.
• Conducted initial intake interviews and assessments, providing valuable information for the creation of personalized treatment plans.
• Advocated for patient rights and well-being by addressing concerns with appropriate supervisory staff, ensuring that all patients received quality care.

• Managed the cottonwood and Coronado location.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Assisted with hiring, training and mentoring new staff members.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

• Worked with mental health disability clients
• Provided compassionate support to individuals with diverse needs, ensuring comfort and safety during daily activities.
• Assisted in implementing personalized care plans, adapting approaches based on individual client requirements.
• Collaborated with multidisciplinary teams to coordinate services and enhance overall client well-being.
• Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
• Contributed to the overall functioning of the facility by performing administrative tasks such as scheduling appointments or updating records as needed.

• Delivered exceptional customer service in fast-paced dining environment.
• Managed multiple tables efficiently while maintaining high service standards.
• Collaborated with kitchen staff to ensure timely order delivery and accuracy.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Remained calm and poised when dealing with difficult customers or during busy shifts.

• Seasonal position
• Coordinated recreational programs and activities for diverse community groups.
• Developed engaging curriculum to enhance participant enjoyment and skill development.
• Supported inclusion efforts by adapting recreational activities for individuals with varying abilities or special needs when necessary.
• Facilitated team-building exercises that improved cooperation and communication among participants.
• Collaborated with other recreation staff in developing new recreational activities.

• Seasonal position
• Implemented and developed programs to promote physical fitness, teamwork and healthy living.
• Provided feedback and guidance to program participants regarding progress and development.
• Transported and escorted program participants to and from activities and on field trips.
• Prepared reports for management regarding status and progress of recreational activities.
• Developed partnerships with local organizations to collaborate on joint initiatives, promoting community involvement in recreation programs.
• Engaged participants in recreational activities and team-building exercises.