Christine Resch
Whitehall,PA
Summary
Exceptional customer service skilled corporate travel expert with excellent administrative skills and experience working for well-known agencies. Provide exceptional service and quality obtained from years of hands-on experience in travel industry. Detail-oriented team player with strong organizational skills. Proven expertise in resolving conflicts. Ability to handle multiple projects simultaneously with complete accuracy. Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers.
Overview
37
37
years of professional experience
Work History
Specialized Corporate Travel Counselor
American Express Global Business Travel
1996.03 - Current
- Provide exemplary customer service to all clients. I was recognized by the Global Procurement Manager at Merck for providing outstanding customer service and saving clients thousands of dollars on international flights.
- Maintain operational proficiency in coordinating both international and domestic travel arrangements for customers including arranging airfare as well as rail, hotel, limo and rental car reservations.
- Arrange travel for VIP customers.
- Follow up with customers in a timely manner to increase customer satisfaction.
- Inform clients of travel policies and utilize preferred vendors to maximize company profits
- Complete accurate reservations for business travelers at point of sale. I am consistently error-free and debit memo-free
- Keep abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Dual skilled in both Apollo and Sabre
- Exceed customer service satisfaction standards by understanding and anticipating clients' expectations.
- Work well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrate strong organizational and time management skills while managing multiple projects.
Travel Consultant
Berkshire Travel
1988.01 - 1996.03
- Provided outstanding customer service to new and existing clients which helped build lasting relationships and secure new travel bookings.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel requirements.
- Provided customers with best deals and well-researched travel options.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Followed up with customers to increase customer service with travel plans and retain customers.
- Collected, handled and documented payments for travel services and associated fees
Travel Consultant
Travel Team
1987.05 - 1987.12
- Provided exceptional customer service to new and existing clients.
- Organized trips for individual, family and business travelers.
- Researched travel destinations and offered best options to clients in order to secure the booking.
- Collected, handled and documented payments for travel services and associated fees
- Advised clients on visa, passport and security requirements relating to destinations.
Education
Associate in Specialized Business - Travel
Allentown Business School
Allentown PA03.1987
Skills
- Exceptional customer service skills
- Dual skilled in Apollo and Sabre
- VIP Travel / Executive Travel
- High volume environments
- Skilled in working multi-accounts
- Consistently achieve perfect score of 100 on Customer Satisfaction Surveys
- Regulations and compliance
- Superior communication skills, both verbal and written
- Detail oriented
- Complete knowledge of domestic and international fares and fare rules
- Consistently error free and debit memo free
- Client Relations
CONTACT PHONE NUMBERS AND EMAIL
EMAIL: bigearl16@ptd.net
CELL: 4846495456
HOME PHONE: 6107995820
Timeline
Specialized Corporate Travel Counselor
American Express Global Business Travel
1996.03 - Current
Travel Consultant
Berkshire Travel
1988.01 - 1996.03
Travel Consultant
Travel Team
1987.05 - 1987.12
Associate in Specialized Business - Travel
Allentown Business School
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