Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Christine Roach

Www.linkedin.com/in/roachc1502

Summary

Results-driven Senior Accounts Receivable Specialist with proven expertise in revenue trend analysis, payer policy review, and denial resolution. Resolved over 60% of discrepancies while leading automation initiatives that improved reimbursement accuracy and operational efficiency while ensuring compliance.

Overview

17
17
years of professional experience

Work History

Senior Accounts Receivable Specialist

Brevard Skin & Cancer Center
Rockledge, FL
05.2022 - 01.2025
  • Reduced claim processing time by 30% by leading automation initiatives that streamlined billing workflows.
  • Identified and corrected over $250K in billing discrepancies, boosting monthly reimbursements by 63%
  • Orchestrated denial management strategy, enhancing appeal success rate and optimizing collections.
  • Conducted in-depth A/R reconciliations and monthly financial reviews to support executive decision-making.
  • Designed and delivered staff training programs that improved billing accuracy and team productivity.
  • Functioned as Billing Special Projects Coordinator, spearheading cross-functional initiatives to address intricate reimbursement challenges.

Accounts Receivable Billing Representative

Millennium Medical Management, LLC
Melbourne, FL
04.2021 - 05.2022
  • Administered complete medical billing operations for workers’ compensation, third-party, and private insurance claims.
  • Enhanced revenue capture through accurate charge entry, timely follow-up, and payer engagement.
  • Reduced aged receivables by 28% through strategic collection efforts and payer communication.
  • Managed EDI submission and remittance processing while ensuring full compliance with payer policies.
  • Received "Superhero Award" for exceptional performance and revenue cycle contributions.

Processing Specialist

Brevard County Tax Collector's Office
Merritt Island, FL
10.2020 - 04.2021
  • Balanced high-volume transactions with 100% accuracy across tax services, identifying and mitigating financial risks.
  • Investigated and resolved fraudulent activity, aligning processes with state compliance requirements.
  • Optimized daily reconciliation reporting through TaxSys system, enhancing audit readiness

Sales Transaction Coordinator

Brevard County Public Schools
Rockledge, FL
11.2011 - 10.2020
  • Managed financial transactions for over 700 students and staff, maintaining high standards for data integrity.
  • Resolved post-closing discrepancies and executed solutions to enhance customer satisfaction.
  • Evaluated accounts and delivered prompt resolutions for account-related issues.

Billing Office Supervisor

Family Health Center at Port Saint John
Cocoa, FL
08.2007 - 10.2011
  • Directed billing operations including charge entry, claims submission, and aging reports.
  • Increased collections by optimizing electronic billing system and monitoring denial trends.
  • Conducted financial assessments to recover aged receivables and collaborated with insurance carriers to resolve delays.
  • Served as patient liaison, balancing billing accuracy with compassionate customer service.

Education

Certification - Air Traffic Control

Bailbrook College
Bath, United Kingdom

Certification - Elementary Education

St. Helena Government Education Department
St. Helena Island

Skills

  • Revenue Trend Analysis & Variance Resolution
  • Strategic Recommendations & Risk Monitoring
  • Payer Policy Interpretation & Impact Assessment
  • Denials Management & Revenue Optimization
  • Autonomous Problem Solving & Issue Resolution
  • Special Projects & High-Stakes Assignments
  • Cross-Functional Team Collaboration
  • Custom & Ad Hoc Report Development

Accomplishments

  • Billing special projects coordinator - Brevard Skin & Cancer Center
  • Reduced claim processing errors by 30% through automation.
  • Led reconciliation project that uncovered $250K in accounting discrepancies.
  • Superhero award - Millennium Medical Management.

Timeline

Senior Accounts Receivable Specialist

Brevard Skin & Cancer Center
05.2022 - 01.2025

Accounts Receivable Billing Representative

Millennium Medical Management, LLC
04.2021 - 05.2022

Processing Specialist

Brevard County Tax Collector's Office
10.2020 - 04.2021

Sales Transaction Coordinator

Brevard County Public Schools
11.2011 - 10.2020

Billing Office Supervisor

Family Health Center at Port Saint John
08.2007 - 10.2011

Certification - Air Traffic Control

Bailbrook College

Certification - Elementary Education

St. Helena Government Education Department

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