Christine Roach
Www.linkedin.com/in/roachc1502
Summary
Results-driven Senior Accounts Receivable Specialist with proven expertise in revenue trend analysis, payer policy review, and denial resolution. Resolved over 60% of discrepancies while leading automation initiatives that improved reimbursement accuracy and operational efficiency while ensuring compliance.
Overview
17
17
years of professional experience
Work History
Senior Accounts Receivable Specialist
Brevard Skin & Cancer Center
Rockledge, FL
05.2022 - 01.2025
- Reduced claim processing time by 30% by leading automation initiatives that streamlined billing workflows.
- Identified and corrected over $250K in billing discrepancies, boosting monthly reimbursements by 63%
- Orchestrated denial management strategy, enhancing appeal success rate and optimizing collections.
- Conducted in-depth A/R reconciliations and monthly financial reviews to support executive decision-making.
- Designed and delivered staff training programs that improved billing accuracy and team productivity.
- Functioned as Billing Special Projects Coordinator, spearheading cross-functional initiatives to address intricate reimbursement challenges.
Accounts Receivable Billing Representative
Millennium Medical Management, LLC
Melbourne, FL
04.2021 - 05.2022
- Administered complete medical billing operations for workers’ compensation, third-party, and private insurance claims.
- Enhanced revenue capture through accurate charge entry, timely follow-up, and payer engagement.
- Reduced aged receivables by 28% through strategic collection efforts and payer communication.
- Managed EDI submission and remittance processing while ensuring full compliance with payer policies.
- Received "Superhero Award" for exceptional performance and revenue cycle contributions.
Processing Specialist
Brevard County Tax Collector's Office
Merritt Island, FL
10.2020 - 04.2021
- Balanced high-volume transactions with 100% accuracy across tax services, identifying and mitigating financial risks.
- Investigated and resolved fraudulent activity, aligning processes with state compliance requirements.
- Optimized daily reconciliation reporting through TaxSys system, enhancing audit readiness
Sales Transaction Coordinator
Brevard County Public Schools
Rockledge, FL
11.2011 - 10.2020
- Managed financial transactions for over 700 students and staff, maintaining high standards for data integrity.
- Resolved post-closing discrepancies and executed solutions to enhance customer satisfaction.
- Evaluated accounts and delivered prompt resolutions for account-related issues.
Billing Office Supervisor
Family Health Center at Port Saint John
Cocoa, FL
08.2007 - 10.2011
- Directed billing operations including charge entry, claims submission, and aging reports.
- Increased collections by optimizing electronic billing system and monitoring denial trends.
- Conducted financial assessments to recover aged receivables and collaborated with insurance carriers to resolve delays.
- Served as patient liaison, balancing billing accuracy with compassionate customer service.
Education
Certification - Air Traffic Control
Bailbrook College
Bath, United KingdomCertification - Elementary Education
St. Helena Government Education Department
St. Helena IslandSkills
- Revenue Trend Analysis & Variance Resolution
- Strategic Recommendations & Risk Monitoring
- Payer Policy Interpretation & Impact Assessment
- Denials Management & Revenue Optimization
- Autonomous Problem Solving & Issue Resolution
- Special Projects & High-Stakes Assignments
- Cross-Functional Team Collaboration
- Custom & Ad Hoc Report Development
Accomplishments
- Billing special projects coordinator - Brevard Skin & Cancer Center
- Reduced claim processing errors by 30% through automation.
- Led reconciliation project that uncovered $250K in accounting discrepancies.
- Superhero award - Millennium Medical Management.
Timeline
Senior Accounts Receivable Specialist
Brevard Skin & Cancer Center
05.2022 - 01.2025
Accounts Receivable Billing Representative
Millennium Medical Management, LLC
04.2021 - 05.2022
Processing Specialist
Brevard County Tax Collector's Office
10.2020 - 04.2021
Sales Transaction Coordinator
Brevard County Public Schools
11.2011 - 10.2020
Billing Office Supervisor
Family Health Center at Port Saint John
08.2007 - 10.2011
Certification - Air Traffic Control
Bailbrook College
Certification - Elementary Education
St. Helena Government Education Department