Christine Roletter
Brooklyn,New York
Summary
Versatile Director with proven abilities across all levels of organizational management. Proactive and hardworking team player focused on continuous operational improvement. Innovative management professional skilled at seeing "big picture" while still also focusing on details. Expertise in startup management and streamlining processes and systems.
Overview
21
21
years of professional experience
Work History
Director of Operations, Strategy and Intelligence
Penta Group LLC
08.2017 - Current
- Oversee day-to-day operations to keep organization running smoothly.
- Define, implement, and revise operational policies and guidelines.
- Support operations management, sales, and marketing efforts.
- Oversaw day-to-day operations to keep organization running smoothly.
- Perform financial analyses to evaluate data and make recommendations, prepare financial reports and projections, manage day-to-day AR and AP, monitor budget and revenue trends.
- Coordinate office events, seminars and meetings for staff and clients.
- Negotiated and executed contracts.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction.
- Encourage coordination and cooperation among departments and continuous review of interdepartmental processes.
Practice Manager
Marine Park Pediatrics, P.C
10.2003 - 08.2017
- Created and implemented organizational policies and procedures.
- Oversaw accounting, budgeting, and financial reporting.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Consulted with healthcare professionals on business decisions.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Education
Master of Arts - Criminal Justice, Forensic Investigative Techniques, and Police Administration
City University of New York At John Jay College of Criminal Justice
New York, NY05.2011
Bachelor of Arts - Sociology/Criminology
State University of New York
New Paltz, NY05.2009
Skills
- Process Improvement
- Financial Oversight
- Contract Administration
- Administrative Management
- Resource Allocation
- Revenue Forecasting
- Operations Management
Timeline
Director of Operations, Strategy and Intelligence
Penta Group LLC
08.2017 - Current
Practice Manager
Marine Park Pediatrics, P.C
10.2003 - 08.2017
Master of Arts - Criminal Justice, Forensic Investigative Techniques, and Police Administration
City University of New York At John Jay College of Criminal Justice
Bachelor of Arts - Sociology/Criminology
State University of New York
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