Christine Rolfe
Dow Chemical
MIDLAND,MI
10
years of professional experience
Results-driven Senior Digital Sales Specialist skilled in digital customer engagement, sales strategy development, and market analysis. Proven track record of enhancing customer satisfaction and optimizing CRM management to drive sales performance.
Work History
Senior Digital Sales Specialist
2 Years 10 Months- Developed and executed digital sales strategies to enhance customer engagement.
- Utilized CRM software to manage client relationships and track sales performance.
- Analyzed market trends to identify opportunities for product promotion and distribution.
- Collaborated with marketing teams to create targeted campaigns for digital platforms.
Senior Customer Service Representative
7 Years 2 Months- Led resolution of complex customer inquiries, enhancing satisfaction and loyalty.
- Streamlined communication processes between departments, improving response times.
- Analyzed customer feedback to identify trends, driving service enhancements.
- Mentored junior representatives, fostering skill development and knowledge sharing.
Education
Bachelor of Arts - Communications
Skills
Digital customer engagement
· Develop sales strategies
· Conduct market analysis
· Manage pricing strategies
· Facilitate pricing discussions
· Sales forecast monitoring
· Maintain and update CRM
· Optimize inventory management
· Platform advocacy
Guide customers within the defined Service Offering Framework
Accomplishments
2023 Experienced Commercial Development Program Graduate
2022 Pinnacle Award Recipient for Customer Service Excellence
Timeline
Senior Digital Sales Specialist
Dow Chemical
12.2023 - CurrentRead More
Senior Customer Service Representative
Dow Chemical
10.2016 - 12.2023Read More
Saginaw Valley State University
Bachelor of Arts from Communications
Read More