Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Christine Safford

Seattle,WA

Summary

Dedicated and detail-oriented customer service professional with over 8 years of experience delivering timely, accurate, and supportive service to clients across multiple industries. Skilled at managing high volumes of inquiries, researching and resolving complex issues, maintaining clear documentation, and providing a positive customer experience. Proficient in multitasking across different systems, prioritizing urgent needs, and maintaining confidentiality and professionalism at all times. Committed to solving problems efficiently and creating lasting positive experiences for customers.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Property Management Coordinator

CHC Vacation Rentals, Inc
02.2024 - 07.2025
  • Responded to customer inquiries through email, chat, and phone, providing timely and professional support.
  • Assisted clients with booking changes, travel arrangements, payment confirmations, and account updates.
  • Accurately entered and maintained customer information in company databases and scheduling systems.
  • Resolved customer concerns by researching issues, coordinating with internal teams, and providing clear solutions.
  • Performed quality assurance checks to ensure all customer records were accurate and up to date.
  • Managed client scheduling, appointment confirmations, and follow-up communication independently.
  • Followed company service standards and confidentiality procedures while supporting a high volume of customer needs remotely.

Social Media & Marketing

CHC Vacation Rentals, Inc
02.2020 - 03.2024
  • Handled guest communications via social media and email, addressing service questions and resolving issues promptly.
  • Managed social media accounts (Instagram, Facebook, LinkedIn), scheduled content, and tracked engagement growth.
  • Conducted phone interviews, reference checks, and maintained applicant data accurately.
  • Supported recruitment and hiring efforts, ensuring smooth candidate communications.
  • Created marketing content aligned with brand messaging and customer satisfaction goals.

WAITRESS

Hilton
08.2018 - 08.2020
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Education

Bachelor of Arts (Hons) - Business Enterprise

University of Birmingham
01.2021

Skills

  • Customer Service & Client Support
  • Issue Resolution & Problem-Solving
  • Data Entry & Documentation
  • Verbal and Written Communication
  • Multitasking in Fast-Paced Environments
  • Microsoft Office Suite Google Workspace
  • Internet Browsers & Online Services Knowledge
  • Scheduling & Record Management
  • Attention to Detail & Organizational Skills
  • Team Collaboration & Independent Workflow
  • Payment Processing & Order Tracking (Basic Knowledge)

Certification

  • Certificate in Fashion Design
  • Advanced Diploma in Wedding Planning
  • First Aid Certification
  • CPR/AED Certification

Languages

Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional

Timeline

Property Management Coordinator

CHC Vacation Rentals, Inc
02.2024 - 07.2025

Social Media & Marketing

CHC Vacation Rentals, Inc
02.2020 - 03.2024

WAITRESS

Hilton
08.2018 - 08.2020

Bachelor of Arts (Hons) - Business Enterprise

University of Birmingham

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