Hi, I’m
Julia Chavez
Craig,CO
Summary
Dynamic and detail-oriented professional with extensive experience at Vacation Rentals, Retail operations, excelling in customer service and office organization. Proven ability to enhance guest satisfaction through effective problem-solving and scheduling. Recognized for fostering team collaboration and maintaining a welcoming environment, ensuring seamless operations and positive experiences for all visitors.
Overview
9
years of professional experience
1
Certification
Work History
Vacasa Vacation Rentals
Front Desk Receptionist
12.2024 - Current
Job overview
- Greeted guests and managed check-in/check-out processes efficiently.
- Answered phone inquiries, providing information on properties and services.
- Assisted in resolving guest issues, enhancing overall customer satisfaction.
- Maintained front desk area, ensuring cleanliness and organization at all times.
- Coordinated with housekeeping and maintenance teams for timely service delivery.
- Supported marketing efforts by distributing promotional materials to guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Kroger
Un-Certified Pharmacy Technician
12.2022 - 07.2023
Job overview
- Prepared and dispensed medications accurately in compliance with pharmacy regulations.
- Assisted pharmacists in managing inventory levels and ensuring timely replenishment of stock.
- Operated pharmacy software to process prescriptions and maintain patient records efficiently.
- Collaborated with healthcare professionals to clarify prescriptions and resolve medication-related issues.
- Maintained cleanliness and organization of the pharmacy workspace to enhance operational efficiency.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Vacasa Vacation Rentals
Front Desk Receptionist
11.2021 - 11.2022
Job overview
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
Boys and Girls Club
Junior Staff Member
09.2016 - 10.2021
Job overview
- Organized and facilitated recreational activities for youth, enhancing engagement and participation.
- Assisted in developing program curricula to promote social skills and teamwork among members.
- Collaborated with team members to create a safe and welcoming environment for all participants.
- Supported event planning efforts, ensuring smooth logistics and successful execution of community programs.
- Took care and supervised kids and pre-teens in daily activities
Education
Colorado Northwestern Community CollegeCraig, CO
Cosmetology Certification from Cosmetologist
08-2024
University Overview
- 3.9 GPA
- Extracurricular Activities: College Soccer (Spartan)
Moffat County High SchoolCraig, CO
High School Diploma
05-2021
University Overview
- Awarded Youth Of The Year Award (Boys And Girls Club Association)
- Awarded Sciences Star Student Achievement Award
- BGCC Youth Of The Year Scholarship Recipient
- Extracurricular Activities: State Honor Choir
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Administrative skills
- Office organization
- Oral and writing communication
- Hospitality services
- Sensitive information handling
- Work prioritization
- Administrative support
- Initiative-taking
- Complex Problem-solving
Certification
- Licensed Cosmetologist - Since 2024
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Front Desk Receptionist
Vacasa Vacation Rentals
12.2024 - Current
Un-Certified Pharmacy Technician
Kroger
12.2022 - 07.2023
Front Desk Receptionist
Vacasa Vacation Rentals
11.2021 - 11.2022
Junior Staff Member
Boys and Girls Club
09.2016 - 10.2021
Colorado Northwestern Community College
Cosmetology Certification from Cosmetologist
Moffat County High School
High School Diploma