Christine Salvaggio
Lakeland,FL
Summary
Versatile Senior Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals in a dynamic environment. Proven leader with significant background in process improvement based upon evidenced based practices and data.
Overview
16
16
years of professional experience
Work History
Senior Director of Quality Operations
WellMed Medical Management - United Health Group
2015.11 - Current
- Oversaw day-to-day activities in accordance with business objectives aimed at all areas of HEDIS, STARs, and CAHPs/ HOS performance.
- Oversaw successful development and implementation of operational strategies and policies to drive organizational and departmental goal attainment.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Collaborated with executive leadership to develop and execute long-term corporate goals and objectives.
- Developed and monitored budget and utilized operational resources.
- Developed systems and procedures to improve operational quality and team efficiency.
- Mentored and coached team members to foster productive and engaging work environment.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Defined, implemented, and authored operational policies and guidelines based upon evidence based practice and data.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Site Administrator and Lead Research Staff
Meridien Research
2013.03 - 2015.11
- Built relationships with major pharmaceutical companies to gain site participation in pharmaceutical trials.
- Served as point of contact for internal and external customers seeking support and information.
- Trained 6-10 site staff on all aspects of awarded trials.
- Enforced compliance with all requirements and processes for awarded trials.
- Coordinated site investigations, documented issues, and escalated to executive teams as appropriate.
- Scheduled staff and volunteers to cover all necessary duties during trial participation.
- Identified community resources and networked with local officials to coordinate.
- Generated reports to inform stakeholders and management of financial and production statuses for awarded trials.
- Performed regular job site observations to provide direction for awarded trial staff.
- Tracked project costs and other financial metrics to maximize profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Ensured and obtained all needed trial supplies were available and in working order for trial duration.
- Reviewed and audited all documentation and records related to awarded trials.
- Assisted staff with basic nursing duties for trials like collection of vital signs, enrollee interviewing, administration of key questionnaires, and lab obtainment.
Multi-site Facility Admin and Regional Trainer
DaVita
2007.06 - 2013.03
- Organized weekly meetings to discuss and optimize strategies to achieve regional performance objectives.
- Visited sites periodically to view service levels and adherence to service standards and company processes.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Trained new site supervisors on all aspects of budgeting.
- Represented company at various regional, national, and global events.
- Trained and guided team members to maintain high productivity, performance metrics, and proper protocols.
- Produced multiple weekly reports to analyze job performance against team goals.
- Assisted in recruiting, hiring and training of team members In various job roles with varied duties.
- Tracked regional employee attendance and punctuality and worked with supervisors to address repeat problems quickly to prevent long-term habits
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supported executive leadership by participating in team meetings and workshops to identify process improvements and quality measures for staff training.
- Leveraged industry trends to deliver up-to-date training.
- Provided coaching and mentoring to employees.
- Developed job-specific competencies and performance standards.
- Developed and implemented successful onboarding program.
- Reduced operational risks while organizing data to forecast performance trends.
- Presented multiple training programs to new staff members while assessing talent for performance evaluations.
- Directly responsible for membership growth and maximizing 24-hour operations at all regional sites.
- Adept at all aspects of dialysis patient care and documentation.
Education
MBA - Health Administration
Florida Southern College
Lakeland, FL12.2017
Bachelor of Science - Nursing
Florida Southern College
Lakeland, FL04.2014
Associate of Science - Nursing
Macomb Community College
Warren, MI10.1996
Skills
- Report Development and Analysis
- Project and Initiative Tracking
- Implementing Strategic Plans
- Developing Team Goals and Initiatives to Achieve Goals
- Performance Analysis
- Resource Allocation
- All Areas of Budgeting
- Motivational Leadership
- Building Relationships and Networks
- Strategic Vision
- Methodology Improvements
- Training Initiatives
- Operational Leadership
- Interdepartmental Cooperation and Collaboration
- Improve Performance
- Operational Excellence
- Market and Competitor Research
- Business Management and Development
- All Aspects of Talent Acquisition and Onboarding
- Office operations
Additional Work History
Fraser Villa Nursing Center, Floor Nurse Leader
March 2005- June 2007
All aspects of direct patient care and supervision of up to 15 staff per shift.
American Red Cross, Charge Nurse
August 2001-March 2005
All aspects of mobile blood drives and served as the representative and supervisor for up to 15 staff per drive.
Henry Ford Hospital CICU, Charge Nurse
May 1998-August 2001
All aspects of direct patient care and oversight of the same for up to 12 staff in a 16 bed cardiac intensive care unit in an urban Level 1 Trauma Center.
St. Joseph's Hospital Medical Surgical Unit, Staff and Charge Nurse
October 1996-May 1998
All aspects of direct patient care and oversight of the same for up to 10 staff in a 40 bed medical surgical care unit.
Timeline
Senior Director of Quality Operations
WellMed Medical Management - United Health Group
2015.11 - Current
Site Administrator and Lead Research Staff
Meridien Research
2013.03 - 2015.11
Multi-site Facility Admin and Regional Trainer
DaVita
2007.06 - 2013.03
MBA - Health Administration
Florida Southern College
Bachelor of Science - Nursing
Florida Southern College
Associate of Science - Nursing
Macomb Community College
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