Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Languages
Generic
CHRISTINE SANTIAGO

CHRISTINE SANTIAGO

Certified MedTech
Bethlehem,PA

Summary

Certified Med Tech with strong expertise in patient care, medical procedures, and medication administration. Known for seamless team collaboration and adaptability to shifting priorities. Skilled in operating certain medical equipment, maintaining accurate records, and ensuring patient safety. Dependable and results-driven with focus on achieving optimal outcomes in fast-paced healthcare settings. Experienced with patient care, and supporting clinical staff. Utilizes strong technical knowledge to perform routine personal care. Knowledge of healthcare regulations and protocols, ensuring compliance and patient safety.

Overview

7
7
years of professional experience
2
2

Medication Administration Certification

2
2

CPR Certification

Work History

Certified Medical Technician

Franklin Court
07.2025 - Current
  • Stayed current on industry advancements by attending relevant workshops, conferences, and continuing education courses.
  • Collaborated with healthcare professionals to ensure appropriate test ordering and interpretation of results.
  • Demonstrated strong attention to detail in reviewing test results, minimizing errors and potential misdiagnoses.
  • Provided exceptional customer service to patients, addressing their concerns and answering questions regarding procedures.
  • Maintained a high level of accuracy by adhering to established protocols and quality control measures.
  • Promoted patient satisfaction with clear communication about processes while ensuring their comfort during their wait time.
  • Upheld strict confidentiality standards when discussing patient information with colleagues or healthcare providers, protecting sensitive data from unauthorized access.
  • Contributed to the overall efficiency of the medical facility by maintaining organized records and logs of all residents.
  • Built strong relationships with colleagues across departments by collaborating well as part of a multidisciplinary team.
  • Assisted in training new staff members on procedures, ensuring consistent quality across the team.
  • Improved resident outcomes by providing critical data for diagnosis and treatment planning.
  • Displayed adaptability and flexibility by learning new techniques and procedures as required, allowing for seamless integration of cutting-edge medical technology into daily operations.
  • Enhanced patient care by accurately performing and recording in a 24 hour record book.
  • Prepared solutions, stains and reagents in accordance with standards.
  • Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary delays.
  • Documented and verified patient information using information in the system.

Certified Med Tech

Independence Court
01.2025 - 07.2025
  • Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
  • Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
  • Maintained patient confidence and protected hospital by keeping information confidential.
  • Continuously improved skills through ongoing education and professional development courses.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
  • Administered medications and performed basic and advanced patient assessments.
  • Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
  • Collected and processed laboratory specimens to obtain samples for analysis.
  • Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
  • Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
  • Followed appropriate disinfecting procedures to sterilize medical equipment.

PCA

Hidden Meadows On The Ridge Senior Living & Memory Care Community
11.2024 - 01.2025
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing and grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Developed strong relationships with patients' families to provide updates on progress and address concerns collaboratively.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Facilitated meal planning, preparation, and feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Obtained patient vital signs and reported results to the staff nurse or physician, noting changes from prior measurements.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Administered medications as prescribed, preventing adverse reactions or complications.
  • Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
  • Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
  • Promoted social interaction among residents within a long-term care facility, which enhanced overall quality of life.
  • Educated patients on self-care techniques and disease management strategies, empowering them to take control of their health.
  • Maintained a clean and safe environment to promote patient safety and comfort.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Facilitated personal hygiene management, feeding, and ambulation.
  • Supported the needs of 98+ residents under long-term care.

Certified Med Tech

Sacred Heart Senior Living by the Creek
03.2024 - 11.2024
  • Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Reduced medication errors by maintaining accurate documentation of administered medications.
  • Supported nursing staff by monitoring patients for side effects or adverse reactions to medications.
  • Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Promoted patient safety with thorough knowledge of medication interactions and contraindications.
  • Maintained high standards of cleanliness and organization within the medication storage area, reducing potential risks associated with cross-contamination or mix ups.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Provided training and mentoring for newly hired Certified Medication Aides, promoting a consistent level of quality care across all staff members.
  • Contributed to efficient facility operations by preparing and organizing medications in advance for scheduled distribution times.
  • Enhanced patient care by administering medications according to prescribed schedules and dosages.
  • Improved patient satisfaction through clear communication and compassionate bedside manner during medication administration.
  • Performed regular safety checks on medication storage areas to maintain a secure and organized environment.
  • Displayed excellent attention to detail when updating electronic medical records after each instance of administering medicine as per legal requirements.
  • Responded promptly to emergency situations involving patients'' health issues related to their medications, coordinating closely with nursing staff for optimal outcomes.
  • Streamlined medication administration processes, ensuring timely delivery of required treatments.
  • Demonstrated strong knowledge of state regulations governing Certified Medication Aides, ensuring compliance with all relevant guidelines during daily tasks.
  • Conducted regular audits of patient charts to verify proper documentation of administered medications, contributing to regulatory compliance efforts within the facility.
  • Strengthened interdisciplinary collaboration through active participation in team meetings discussing patients'' progress, concerns, or changes in their medical conditions requiring adjustments in treatment plans.
  • Assisted in the management of medication inventory, ensuring the availability of necessary supplies and minimizing waste.
  • Monitored medication storage area to maintain medication security and control.
  • Counted and recorded medication inventory routinely to maintain medication security and control.
  • Reviewed medication orders for accuracy and completeness before administering medication.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Monitored patient responses to medication to report adverse reactions quickly.
  • Reordered medication to maintain adequate supply.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Turned and repositioned patients to prevent bedsores.
  • Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

PCA Personal Care Assistant

Sacred Heart Assisted Living
11.2023 - 11.2024
  • Deliver medications promptly, enhancing health management
  • Aid immobile clients, improving quality of life
  • Assist with daily tasks, fostering client independence
  • Conduct physical therapy exercises, aiding mobility
  • Prepare dietary meals, promoting well-being
  • Provided respite care for family caregivers, allowing them to rest and recharge while ensuring the continued well-being of their loved one.
  • Performed wound care and dressing changes, facilitating timely healing and recovery.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Supported needs of 98+ residents under long-term care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Transported patients between rooms and appointments or testing locations.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.

Home Health Aide

Help at Home
08.2023 - 11.2023
  • Provide in-home care, monitor patient well-being
  • Facilitate daily tasks, promote independence
  • Coordinate transport, ensure timely healthcare
  • Record services, maintain precise records
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Followed nutritional plans to prepare optimal meals.
  • Provided transportation and appointments management.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
  • Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.

HR Coordinator

Royal Industries
07.2020 - 04.2023
  • Enhanced team efficiency by managing the HR schedule
  • Improved recruitment timelines, supported hiring
  • Streamlined onboarding, ensured compliance
  • Fostered a positive workplace, addressed employee issues
  • Reduced time-to-hire by optimizing interview scheduling processes, leading to faster decision-making.
  • Coordinated employee recognition programs, boosting morale and increasing overall satisfaction levels within the company.
  • Increased compliance with labor laws by conducting regular audits of HR policies and procedures.
  • Conducted exit interviews to gather valuable insights into areas for improvement within the organization.
  • Managed FMLA requests and ADA accommodations, maintaining compliance with federal guidelines while supporting employee wellbeing.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Handled employee inquiries and complaints regarding policy and benefits issues.
  • Completed employee employment verifications and unemployment paperwork before hire or termination.
  • Supported employee relations, cultivating retention with a welcoming and inclusive work culture.
  • Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
  • Coordinated and administered employee health insurance and retirement plans.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
  • Assisted with the recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in the interview process, and drafting offer letters.
  • Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Enhanced company culture by organizing team-building events and professional development opportunities.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Maintained accurate employee records in HRIS systems, enabling efficient data retrieval for reporting purposes.
  • Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
  • Evaluated timecards for accuracy on regular and overtime hours.
  • Devised hiring and recruitment policies for a 100-employee company.

Coordinator

Customized Distribution Services
06.2018 - 07.2020
  • Enhanced retention via onboarding
  • Led exit interviews, proposed engagement strategies
  • Partnered with managers, boosted team performance
  • Optimized recruitment, ensured HR compliance
  • Maintained accurate records, ensured legal compliance
  • Acted as a liaison between employees and management during periods of organizational change, providing guidance and support throughout the transition process.
  • Managed employee relations issues with tact, conducting investigations and providing guidance to managers for resolution.
  • Collaborated with department heads to identify staffing needs and develop job descriptions tailored to specific roles.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Recruited top talent to maximize profitability.
  • Fostered positive work environment through comprehensive employee relations program.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Devised hiring and recruitment policies for 234-employee company.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Structured compensation and benefits according to market conditions and budget demands.

Education

Associate's degree - Business Administration

Drake Business School
Astoria, NY
06.1996

Skills

  • Medication Administration
  • Data Entry
  • Attention to Detail
  • Communication
  • Team Collaboration
  • Time Management
  • Patient Care
  • Customer Service
  • Vital signs monitoring
  • Emergency response readiness
  • HIPAA regulations
  • Medication administration
  • Patient care documentation
  • Maintaining inventory
  • Staff management

Certification

  • Medication Technician Certification at Certified Medication Technician (2023-10 - Present)
  • CPR Training at CPR Certification (2023-11 - Present)

LANGUAGES

English
Spanish

Timeline

Certified Medical Technician

Franklin Court
07.2025 - Current

Certified Med Tech

Independence Court
01.2025 - 07.2025

PCA

Hidden Meadows On The Ridge Senior Living & Memory Care Community
11.2024 - 01.2025

Certified Med Tech

Sacred Heart Senior Living by the Creek
03.2024 - 11.2024

PCA Personal Care Assistant

Sacred Heart Assisted Living
11.2023 - 11.2024

Home Health Aide

Help at Home
08.2023 - 11.2023

HR Coordinator

Royal Industries
07.2020 - 04.2023

Coordinator

Customized Distribution Services
06.2018 - 07.2020

Associate's degree - Business Administration

Drake Business School

Languages

Fluent in Spanish and English

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