Christine Saunders

• Ensure a smooth and transparent delivery process for various product offerings on two technology platforms fostering cohesion between product, operations, client account, engineering and transition teams through effective collaboration.
• Translate business requirement’s into functional requirements with traceability matrix with mock-ups.
• Work with leadership to optimize internal processes identifying areas for improvement and implementing best practices.
• Maintain strong relationships with clients through regular communication and updates on project progress.
• Oversaw end-to-end delivery including design, configuration, testing and deployment of enhancement projects.
• Evaluated project risks and developed contingency plans to minimize potential impact on client deliverables.
• Manage continuous support for over 250 clients
• Mentored new team members during the onboarding process in developing their skills and knowledge while fostering a positive team environment.

• Collaborated with the real estate platform transformation team and cross functional groups, determining end to end design requirements for major technology projects to support strategic initiatives for Bank of America’s 95mm SF Real Estate portfolio.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Ensured the successful adoption of new functionality, processes and programs.
• Program Manager for a globally disbursed team of 14 Analysts ensuring consistency for process across all region
• Supported LOBs with reporting and visual analytics through business intelligence tools such as MicroStrategy and Tableau for operational and strategic business decisions
• Data Steward on the Data Governance Council, collaborating with the data governance lead to create automated KPI reporting, streamlining processes and minimizing errors. This initiative resulted in an impressive 80% reduction in processing time and eliminated the risk of human error.

• System Admin for Virtual Premise Real Estate Manager (now CoStar), implementing technology changes for Transaction & Investments team on the Bank of America account
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Designed data integrity reporting utilizing MS Access for external analysis of VP data extracts.
• Partner with Audit Team to support changes for monthly reviews on executed transactions

Key Accomplishments:

• Analyzed, designed, developed and implemented training programs for the CBRE/Bank of America Transaction and Investment Platform designed to support current and future proficiency needs.

• Developed MS Access Database to improve efficiency in data governance management routine