Christine Scanlon-Elliott
Memorial Health System
Pass Christian,MS
6
years of professional experience
Results-driven Collections Specialist experienced in managing patient accounts and verifying insurance coverage. Expertise in researching claims, resolving discrepancies, and coordinating with billing and insurance teams to enhance collections processes. Proven ability to document account activity accurately, supporting financial reporting and optimizing revenue cycle management.
Work History
Third Party Collector
1 Year 10 Months- Reviewed patient accounts to identify delinquent balances and resolve billing discrepancies.
- Initiated and tracked payer communications to follow up on bill claims and confirm claim receipt status.
- Documented collection notes and account statuses in revenue cycle systems.
- Verified insurance coverage and benefits to support accurate balance collection.
- Reviewed payments, adjustments and remaining balances to ensure accurate account status while adhering to compliance policies.
- Resolved billing inquiries by researching claims, statements, and account histories.
- Prioritized assigned work queues to maintain consistent follow-up on outstanding accounts.
- Coordinated with registration, billing, and insurance teams to correct account errors.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Evaluated, researched and resolved discrepancies.
- Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
- Utilized various software programs to efficiently manage account information and track progress toward collection goals.
- Increased recovery rates with consistent follow-up on overdue accounts.
- Performed detailed account audits to identify discrepancies or inconsistencies that may have been hindering the collections process.
- Researched accounts and completed due diligence to resolve collection problems.
- Responded to customer inquiries and provided detailed account information.
- Entered client details and notes into system for interdepartmental access and review.
- Researched billing errors and discrepancies to initiate corrective action.
Pre-Registration
1 Year 4 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Proven successful working within tight deadlines and a fast-paced environment.
Centralized Scheduler
1 Year 6 Months- Coordinated patient appointments across multiple departments, balancing provider availability and clinical priority.
- Verified insurance requirements and referral documentation before scheduling procedures and specialty visits.
- Maintained accurate scheduling records, updating appointment changes, cancellations, and reschedules in electronic systems.
- Communicated with patients and clinic staff to resolve conflicts, questions, and access issues promptly.
- Reviewed provider calendars to optimize appointment flow and reduce scheduling gaps across service lines.
- Ensured compliance with scheduling protocols, patient confidentiality standards, and department procedures.
- Handled cancellations or rescheduling requests promptly while minimizing disruptions to overall appointment schedules across various departments.
- Collaborated with healthcare professionals to optimize patient flow and minimize delays in care delivery.
- Streamlined the scheduling process for multiple departments, ensuring timely service for all patients.
- Assisted in training new centralized schedulers, sharing best practices and contributing to a supportive team environment.
- Maintained accurate records of patient information, updating databases as needed to ensure seamless communication between departments.
- Provided compassionate support to patients facing complex medical conditions or emotional challenges during the scheduling process.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing wait times.
- Resolved scheduling conflicts and accommodated special requests, maintaining flexibility and understanding of individual needs.
- Ensured compliance with HIPAA regulations, safeguarding patient privacy during all aspects of the scheduling process.
- Managed high call volumes with professionalism and patience, prioritizing customer service while multitasking effectively.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Assistant Manager
11 Months- Led daily store operations, ensuring premium customer service and consistent brand standards.
- Coached sales associates on product knowledge, selling techniques, and client engagement.
- Monitored inventory levels, coordinated replenishment, and supported accurate merchandise presentation.
- Resolved customer concerns promptly, protecting satisfaction and reinforcing loyalty.
- Trained team members on POS procedures, service expectations, and store policies.
- Enforced loss prevention practices and maintained compliance with company procedures.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Professional Resort And Quantity Food Management - Professional Resort And Quantity Food Managment
Skills
Call center operations
Issue investigation
Revenue cycle management
Account auditing
Records maintenance
Call center management
Financial reporting
Finance
Call center experience
Call center background
Multitasking
Claims processing
Financial analysis
Active listening
Basic mathematics
Multitasking
Timeline
Third Party Collector
Memorial Health System
12.2024 - CurrentRead More
Pre-Registration
Memorial Health Systems
08.2023 - 12.2024Read More
Centralized Scheduler
Memorial Health System
02.2022 - 08.2023Read More
Assistant Manager
Sunglass Hut
03.2021 - 02.2022Read More
Tennessee Technological University
Professional Resort And Quantity Food Management from Professional Resort And Quantity Food Managment
Read More