Christine Selke
Albany,NY
Summary
Enthusiastic, motivated, and fiscally responsible healthcare executive with over 20 years of experience managing operations to achieve organizational objectives. Demonstrated knowledge of strategic planning with a proven record of providing effective leadership to increase revenue and improve patient outcomes.
Overview
21
21
years of professional experience
Work History
Vice President, Practice Administration
Albany Medical Center
Albany, USA
01.2024 - Current
- Spearheaded strategic planning to identify growth opportunities in outpatient clinics, resulting in a 3% year-over-year increase in patient volume
- Led a team of 9 in developing and implementing a comprehensive financial plan, achieving budget efficiency and strategic financial goals
- Oversaw business administration tasks such as strategic planning, budgeting, and resource allocation
- Utilized data-driven analysis to guide the formation and execution of strategic initiatives, boosting overall productivity and profitability
- Demonstrated high-level leadership by developing and implementing administrative policies and practices across multiple departments
- Led a team towards achieving substantial performance improvement by conducting regular training sessions and workshops
- Applied expertise in process improvement to streamline administrative procedures, significantly enhancing productivity and overall practice performance
- Managed and improved best practice implementation in all operational areas, resulting in significant process efficiencies
- Implemented effective relationship management strategies that improved communication between teams and maximized operational efficiency
- Effectively used executive leadership skills in overseeing administrative teams and coordinating with other department heads
- Exhibited confident leadership in managing a large team of administrative professionals, resulting in improved workflow and efficiency
Director of Clinical Operations
Albany Medical Center
Albany, USA
01.2017 - 12.2023
- Led cross-functional teams in four large departments, increasing office visits by 2% through strategic operational initiatives
- Oversaw 125 faculty, 24 APPs, and 207 non-faculty staff, managing 15 direct reports within the Department of Medicine
- Secured $2.5M in funding for HIV program by spearheading grant application process, managing project budget, and coordinating staff training
- Developed strategic plans by interpreting complex regulatory requirements and aligned them with the goals of practice administration
- Improved overall customer experience through effective leadership and management of the practice administration team
- Demonstrated strong issue management abilities by coordinating successful responses to various administrative challenges
- Directed business operations while collaborating closely with senior management and executive teams
- Enhanced company growth by providing strategic direction and leadership to the practice administration team
Practice Administrator
Albany Medical Center
Albany, USA
01.2010 - 12.2016
- Managed $1M operating budget, ensuring fiscal responsibility and identifying cost-saving opportunities, resulting in a 5% reduction in no-shows
- Managed and optimized the revenue cycle to enhance financial performance of the practice
- Exhibited progressive leadership experience by successfully heading a large department, implementing new processes and strategies that led to increased efficiency
- Promoted a culture of professionalism and respect throughout the organization, leading to improved client relationships and employee morale
- Demonstrated strong negotiating skills during the resolution of employee conflicts and disputes
- Successfully orchestrated team building activities to foster a collaborative environment, driving an increase in overall employee satisfaction
Practice Manager
Albany Medical Center
Albany, USA
01.2007 - 12.2009
- Managed operations of clinics with an average of 300 patients per day, ensuring compliance with OSHA and HIPAA regulations
- Utilized strong interpersonal skills to facilitate effective communication across all levels of the organization, enhancing overall productivity
- Applied leadership capabilities to foster team collaboration, improve employee morale, and enhance overall operational performance
- Implemented strategies to build relationships and foster communication between administration and medical staff leading to an overall increase in job satisfaction and productivity
- Managed team to solve problems and improve operational efficiency in the practice administration department
Practice Coordinator
Albany Medical Center
Albany, USA
01.2004 - 12.2006
- Managed Primary Care clinic with nine physicians, 24 residents, and 25 staff, achieving daily average clinic volumes of 100 patients
- Reduced abandon call rate by 5% by implementing an improved call coverage schedule, enhancing patient communication and service quality
- Managed a team of customer service representatives to ensure patient satisfaction and retention in the organization
- Championed a culture of continuous quality improvement, resulting in enhanced patient care and satisfaction
- Demonstrated consistent leadership in managing administrative tasks to optimize practice efficiency
- Showcased resilience by successfully managing a diverse team, optimizing productivity even under stress and high workloads
Education
MBA - Healthcare Management
Excelsior College
Albany, NY07.2016
Bachelor of Science - Healthcare Management
Excelsior College
Albany07.2016
Skills
- Financial Operations
- Regulatory Compliance
- Policy and Program Development
- Analytics
- Revenue Cycle
- Clinical Operations
- Resource Monitoring
- Program Management
- Healthcare Management
Timeline
Vice President, Practice Administration
Albany Medical Center
01.2024 - Current
Director of Clinical Operations
Albany Medical Center
01.2017 - 12.2023
Practice Administrator
Albany Medical Center
01.2010 - 12.2016
Practice Manager
Albany Medical Center
01.2007 - 12.2009
Practice Coordinator
Albany Medical Center
01.2004 - 12.2006
MBA - Healthcare Management
Excelsior College
Bachelor of Science - Healthcare Management
Excelsior College
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