Christine Sera

• Investigated and analyzed complex financial transactions for evidence of fraud.
• Performed data analysis to identify patterns or trends indicative of potential fraudulent activity.
• Reviewed customer accounts, documents and electronic records to detect suspicious activities.
• Conducted interviews with customers, employees and witnesses related to fraud cases.
• Investigated potential fraud cases by gathering and analyzing data from various sources.

• Developed and implemented procedures to reduce risk of fraud for new accounts.
• Monitored customer activity for suspicious behavior or anomalies.
• Conducted investigations into potential fraudulent activities and reported findings to senior management.
• Provided guidance and training on fraud prevention techniques to staff members.
• Investigated and analyzed complex financial transactions for evidence of fraud.

• Assist prospective members with selecting and enrolling in Medicare health plans
• Assist members with navigating the healthcare system by, educating members on our benefits and services
• Maintain complete and accurate documentation of all communications with members and prospective members
• Build and strengthen member relationships by providing world class customer service

Completed routine transactions for customers such as opening accounts
and processing payments
Adhered to company policies and scripts to consistently achieve call-time
and quality standards.
Learned and maintained in-depth understanding of product information,
providing knowledgeable responses to diverse questions.
Guarded against fraud and abuse by verifying coded data accurately
reflected services provided.

• Provided guidance, training, coaching and mentoring to call center team members.
• Monitored calls for quality assurance purposes.

• Conducted skip tracing investigations to locate debtors or individuals with outstanding legal obligations.
• Performed detailed analysis of financial records and other documents related to a case.
• Utilized public databases and proprietary software systems to search for individuals who have skipped out on their responsibilities.
• Researched court documents, land records, credit reports, DMV records and other sources to find the whereabouts of an individual.