Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serena Morales

San Antonio,TX

Summary

A motivated young colleague that is a organized and dependable candidate that is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Willing to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Fraud Specialist

JPMorgan Chase
05.2023 - 05.2024
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Developed and implemented procedures to detect and prevent fraud.

Production Worker

Toyota Motor Manufacturing
07.2022 - 04.2023
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Monitored Production processes to ensure efficiency and quality.

Cashier

HEB Grocery Store
05.2020 - 02.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Karen Wagner High School
05.2021

Skills

  • Effective communication skills to interact with internal departments , bankers and customers
  • Trained in Microsoft software
  • Customer Service
  • Time management
  • Adaptability and flexibility
  • Reg E and IBP skilled for fraud

Timeline

Fraud Specialist

JPMorgan Chase
05.2023 - 05.2024

Production Worker

Toyota Motor Manufacturing
07.2022 - 04.2023

Cashier

HEB Grocery Store
05.2020 - 02.2022

High School Diploma -

Karen Wagner High School
Serena Morales