Serena Morales
San Antonio,TX
Summary
A motivated young colleague that is a organized and dependable candidate that is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Willing to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Fraud Specialist
JPMorgan Chase
05.2023 - 05.2024
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Developed and implemented procedures to detect and prevent fraud.
Production Worker
Toyota Motor Manufacturing
07.2022 - 04.2023
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Monitored Production processes to ensure efficiency and quality.
Cashier
HEB Grocery Store
05.2020 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Karen Wagner High School
05.2021
Skills
- Effective communication skills to interact with internal departments , bankers and customers
- Trained in Microsoft software
- Customer Service
- Time management
- Adaptability and flexibility
- Reg E and IBP skilled for fraud
Timeline
Fraud Specialist
JPMorgan Chase
05.2023 - 05.2024
Production Worker
Toyota Motor Manufacturing
07.2022 - 04.2023
Cashier
HEB Grocery Store
05.2020 - 02.2022
High School Diploma -
Karen Wagner High School
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