Christine Shields
Ballston Lake,NY
Summary
Results-driven professional with a robust work ethic and outstanding customer service expertise, developed through experience as a social worker and in the restaurant industry. Demonstrates a strong ability to collaborate and provide technical support while ensuring regulatory compliance. Dedicated to building positive relationships and promoting team performance in high-pressure settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Associate in Instructional Services (Social Work)
New York State Department Of Education
Albany, NY
02.2022 - Current
- Support school districts in developing local capacity to meet the mental health needs of students, family members, and personnel.
- Serve in a lead position, providing written, on-site, and/or verbal technical assistance to schools, local educational agencies, other public or private agencies, professional, or parents, as requested.
- Research current educational practices, policies, statutes, regulations, and standards.
- Assist in writing and reviewing regulations, Regents items, guidance, and policies and procedures regarding student-centered supports.
- Provide technical assistance and respond to inquiries regarding Enrollment, Residency, and Attendance regulations.
Server/Bartender
Three Vines Bistro
Saratoga Springs, New York
05.2020 - 09.2024
- Handled customer orders with precision and efficiency.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Selected wines, set up correct glassware, and provided pouring service at tables.
- Trained new employees to perform duties.
- Accurately recorded orders on cash register and point-of-sale system.
- Assisted in setting up the bar for service shift.
- Prepared and dispensed a variety of beverages according to established recipes.
- Greeted customers and provided excellent customer service.
Lead Server
Saratoga Racetrack
Saratoga Springs, NY
07.2014 - 09.2019
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Served food and beverages to patrons and confirmed complete orders.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Managed opening and closing duties to facilitate restaurant operations.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
- Managed large table sections with staff of 3 servers and bussers
Education
Master of Social Work -
Syracuse University
Syracuse, NY05-1994
Bachelor of Arts - Psychology
St. John Fisher College
Rochester, NY05-1989
Skills
- Team collaboration
- Proficient in Guest Relations
- Strong work ethic
- Responsible Serving Practices
- Professional appearance
- Professional demeanor
- Exceptional customer service
Certification
- NYS Licensed Clinical Social Worker
- TIPS trained
References
References available upon request.
Timeline
Associate in Instructional Services (Social Work)
New York State Department Of Education
02.2022 - Current
Server/Bartender
Three Vines Bistro
05.2020 - 09.2024
Lead Server
Saratoga Racetrack
07.2014 - 09.2019
Master of Social Work -
Syracuse University
Bachelor of Arts - Psychology
St. John Fisher College
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